BMW of Sarasota

Maria was terrific Can’t speak for the dealership but the very compitant service manager Maria was very professional and helpful. Also the mechanic that worked on my c Can’t speak for the dealership but the very compitant service manager Maria was very professional and helpful. Also the mechanic that worked on my car actually took the time to find the problem rather than just charging for a text book fix. I believe that Maria May have made the suggestion. Really took some thinking (and caring) outside the box. More

oct 22 purchase of BMW Sales person was pleasant, helpful and knowledgeable. She understood the dynamics of the sale that she was trying to help and educate my wife in the p Sales person was pleasant, helpful and knowledgeable. She understood the dynamics of the sale that she was trying to help and educate my wife in the purchase of a car and one she had no experience with. She listened well to her needs very well. It was a bit disappointing that the original car we had interest in did not have a critical feature. But the alternative, while more expensive, proved to be a better choice for her. I would say that the negative was the inordinate amount of time it took to finish the deal(5.5 hours). The wait time for the lease person and the time to finish the lease was a bit painful. It was a much longer experience than my previous leases( about 4 or 5) More

Disappointed I am new to the Sarasota area and this is the first visit to this BMW service department and I have to say that I’m quite disappointed in the service I am new to the Sarasota area and this is the first visit to this BMW service department and I have to say that I’m quite disappointed in the service that I received. Although most of the staff was very friendly, my service representative did not provide me with the full pricing estimate prior to starting service. I was under the impression that my vehicle was still under warranty and when told that it had lapsed a few months prior, the price quoted did not include all services that were delivered. Although not happy about it I grinned and paid. In addition, approximately one hour prior to completion of the job my service rep said that the car wash was down but that I could bring the vehicle back another day. Again, I was disappointed but understanding that things happen. At the end of the visit when being walked to my vehicle I mentioned how I hated that I couldn’t get the vehicle cleaned today and the rep nonchalantly said that “he’d owe me one”. It was only when entering my vehicle that I looked up and saw other cars going through the car wash. Not only that but the vehicles parked in front of and behind mine were cleaned as well. As I drove over to the car wash for a better view, the service rep ran up to my car and said that the machine must be up now and that he could take it through. I try to be understanding and not be petty about things but I felt that not only was I misled about pricing but to add insult to injury the rep did not care enough to look up and see that themachine was operable again. I guess that my smalll $1000 service payment wasn’t significant enough to receive excellent customer service. Lesson learned. More

Great overall dealership and staff. Jack was courteous and a pleasure to work with in spite of our indecision to purchase a new vehicle. Jack answered every one of my many emails in det Jack was courteous and a pleasure to work with in spite of our indecision to purchase a new vehicle. Jack answered every one of my many emails in detail. Would highly recommend Jack and dealership. More

Service Greg the Service manager goes above and beyond the service render at other dealerships. I am retired Marine and he makes you appreciate your service.. Greg the Service manager goes above and beyond the service render at other dealerships. I am retired Marine and he makes you appreciate your service.. More

Recall service Everyone was so nice and accommodating with my personal schedule and recall concerns! I do not see Lewis Mention listed for rating, but he was absolut Everyone was so nice and accommodating with my personal schedule and recall concerns! I do not see Lewis Mention listed for rating, but he was absolutely fantastic with going over my recall parts to other service issues. I very much appreciated that I was not pressured to commit to scheduling my additional service issues in the moment. I felt that I received a wealth of additional information regarding the maintenance and overall health status of my car that I wasn’t fully aware of. It was refreshing to be treated as a human and not just a number. All the kindness I received was genuine and not forced. More

Derrick was excellent I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was qui I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was quick to help with this last minute issue and made my appointment time prompt, professional and polite. First Class treatment and a First Class Service Advisor in Derek! Thank you for an excellent experience. More

Service Great! Scheduled at my convenience. Maria was excellent She reviewed all the work performed. Advised me of future service with estimates. Applied Great! Scheduled at my convenience. Maria was excellent She reviewed all the work performed. Advised me of future service with estimates. Applied all discounts applicable. More

Great dealer to do business BMW of Sarasora is a great dealer to do business everyone treats u with respect n the building is beautiful with free beverages snacks it’s a class op BMW of Sarasora is a great dealer to do business everyone treats u with respect n the building is beautiful with free beverages snacks it’s a class operation n my salesman Cruz Rodriguez is the best salesman I’ve ever dealt with he gets a 5 star review from me More

Great experience with Carlos My service advisor Carlos did a great job of explaining what was wrong with the car, and what needed to be done. He took time to explain all the optio My service advisor Carlos did a great job of explaining what was wrong with the car, and what needed to be done. He took time to explain all the options we had, and how our warranty worked to ensure the best possible outcome for us. I feel like he was very honest and focused on customer satisfaction. The post-inspection report showed the techs took time to look over all aspects of the car, i'm very confident in their work and Carlos's supervision. More