BMW of Sarasota

Kept Appointment time and diagnosed and fixed problem. Dealer employees have been helpful and courteous. Like that I come away with a clean auto. Always a plus to have the deli bar to pass time awaiting Dealer employees have been helpful and courteous. Like that I come away with a clean auto. Always a plus to have the deli bar to pass time awaiting for repairs. More

Our sales advisor is not on your list. His name is Jonathan Pekar. He was a pleasure to work with. I rate him Five Stars. Overall it was a good experience except when I made a good faith offer the s Jonathan Pekar. He was a pleasure to work with. I rate him Five Stars. Overall it was a good experience except when I made a good faith offer the sales manager sent Jonathan back with a number $70 higher. I think that that was unprofessional. Even after he agreed to my offer I know that I left some money on the table. I was never shown the sheet with the original factory invoice. Had I seen that document I would have offered less than I paid. More

My review of Sarasota BMW is very positive because of the excellent customer service of my Advisor Carlos Munoz. The place was jam packed the day I arrived and I was told staff was short. Carlos had my oil excellent customer service of my Advisor Carlos Munoz. The place was jam packed the day I arrived and I was told staff was short. Carlos had my oil changed and car washed within 2 1/2 hours. Very friendly and professional. More

Jack Hojnicki, George Robert Real, Daniel Mangiafico were all caring and attentive to provide superb care. They got us back to BMW and to local relationship! Looking for getting great care now for next 3 yea all caring and attentive to provide superb care. They got us back to BMW and to local relationship! Looking for getting great care now for next 3 years from other departments starting with maintenance, services as needed! The director of finance M Cazaubon was also attentive to make a long paperwork process (very long!) as smooth and pleasant as possible. Thanks. More

Some of the worst pre-repair service I have ever received at any dealership. Called ahead for a factory recall and was told I would get a loaner. Showed up on time and waited an hour and a half for the loan at any dealership. Called ahead for a factory recall and was told I would get a loaner. Showed up on time and waited an hour and a half for the loaner. This is just one of my issues. Extremely poor service hope the repairs were better. More

Excellent service and cares about the customer. Took extra steps to get the equipment needed in order to complete the service in as timely manner as possible. extra steps to get the equipment needed in order to complete the service in as timely manner as possible. More

Very good service appointment. Great Communication! 👍🏻🤓. Very Friendly and Courteous. Jorge explained to me what my BMW X3 needed, and he was not pushy or bothersome. 👍🏻🤓. Very Friendly and Courteous. Jorge explained to me what my BMW X3 needed, and he was not pushy or bothersome. More

Dropped off the car for engine problems. Service Advisor Munoz had the diagnosis, cost estimate and car finished all in one day. Outstanding service and responsiveness Munoz had the diagnosis, cost estimate and car finished all in one day. Outstanding service and responsiveness More

Great attitude and service. I was there 90 minutes for an oil change and wash. They treat you warmly and with a smile. Will be back. oil change and wash. They treat you warmly and with a smile. Will be back. More

Absolutely incredible customer service! I highly recommend BMW of Sarasota- for many reasons but especially because of Greg Jones & Carlos Munoz! If it were not for the exceptional communication recommend BMW of Sarasota- for many reasons but especially because of Greg Jones & Carlos Munoz! If it were not for the exceptional communication and care I received from Greg jones and Carlos Munoz, I probably would not be buying another BMW. They are both professional, kind and extremely helpful. They provided excellent, complete, and timely service on my 528. Thanks for everything! Greg along with Carlos went above and beyond communicating and assuring that I felt assured all was being done to address the problem. BMW North America should thank them for their great customer focus. I am very pleased with their service. If I could, I would rate them 6 Stars. I will continue to praise BMW of Sarasota for all of the great services they provide and will always recommend friends and family to ask for Carlos and Greg when visiting them. More