BMW of Sarasota

Outstanding Me Carlos Munoz is an outstanding and professional service technician, very knowledgeable in all aspect of his responsibility,friendly and treats his Me Carlos Munoz is an outstanding and professional service technician, very knowledgeable in all aspect of his responsibility,friendly and treats his customers with respect most of all he listens and try’s his best to support you More

Waiting on one part Outstanding effort by Service Consultant Tiffany Ferrara (5 rating). But we had to wait almost one week for one part to come in. Overall, quality of r Outstanding effort by Service Consultant Tiffany Ferrara (5 rating). But we had to wait almost one week for one part to come in. Overall, quality of repairs was excellent More

Unexpected issue I came in without an appointment with a flat tire. The service department (Jorge Mere) was understanding about my need to get to work and fit me in an I came in without an appointment with a flat tire. The service department (Jorge Mere) was understanding about my need to get to work and fit me in and I was on my way. I was particularly impressed with the video assessment of the status of my car. Thank you! More

Great job! Always a good experience with all of my questions answered by Carlos about my vehicle. I also really appreciated the video review of major systems of Always a good experience with all of my questions answered by Carlos about my vehicle. I also really appreciated the video review of major systems of my X3 with a focus on an issue they found while performing a multi-point inspection on the car. Nice job! More

Incredible customer service!!! Absolutely incredible customer service! I highly recommend BMW of Sarasota- for many reasons but especially because of Greg Jones & Carlos Munoz! BM Absolutely incredible customer service! I highly recommend BMW of Sarasota- for many reasons but especially because of Greg Jones & Carlos Munoz! BMW dealerships are well known for their exceptional quality and service, but BMW of Sarasota stands out above other high- quality dealerships because of their staff. If it were not for the exceptional communication and care I received from Greg jones and Carlos Munoz, I probably would not be buying another BMW. They are both professional, kind and extremely helpful. They provided excellent, complete, and timely service on my X5.Thanks for everything! My X5 was in for some oil leak issues. Greg along with Carlos went above and beyond communicating and assuring that I felt assured all was being done to address the problem. BMW North America should thank Adam and Mike for their great customer focus. I am very pleased with their service. If I could, I would rate them 6 Stars! Also, love this dealership. It’s clean, modern and has great coffee! I always get a good reception when I bring my cars in for service. The crew keeps me posted on what's happening with my car, provides a rental if they need to keep the car and makes sure the necessary work is done to keep my car running well. Top-notch service. I will continue to praise BMW of Sarasota for all of the great services they provide and will always recommend friends and family to ask for Carlos and Greg when visiting them. More

Purchase of new convertible Eddie did a great job! He was very informative and right up front about price, features and opportunity! I would highly recommend him and the dealersh Eddie did a great job! He was very informative and right up front about price, features and opportunity! I would highly recommend him and the dealership in the future! More

Warranty repairs The company has struggled with service in the past, but appears to be implementing changes to improve it. The service manager provided excellent serv The company has struggled with service in the past, but appears to be implementing changes to improve it. The service manager provided excellent service on the visit. More

Quick, easy service: professionally done! Derek Thomas had my X3 serviced and inspected professionally and made the experience quick and simple. I texted him for an appointment in the time fr Derek Thomas had my X3 serviced and inspected professionally and made the experience quick and simple. I texted him for an appointment in the time frame I was available and he confirmed it shortly after. He called me when it was ready and I was able to pick up my BMW minutes after I arrived. Great job Derek! More

Great service always. BMW Sarasota has great service always. I've been taking my car here for 5 years. Carlos is the best. He takes the time to answer my questions and m BMW Sarasota has great service always. I've been taking my car here for 5 years. Carlos is the best. He takes the time to answer my questions and makes sure the service is completed thoroughly. More

This experience was fine. I have a major complaint about thi I Have a complaint about this dealership’s customer service. Using Hertz for loaner cars - and low level cars, at best - and Uber for rides is unsati I Have a complaint about this dealership’s customer service. Using Hertz for loaner cars - and low level cars, at best - and Uber for rides is unsatisfactory. Loaners are rarely provided. No other BMW dealership I’ve dealt with handles this issue the same miserly manner. Cookies in the waiting lounge does not make up for this lack in an upscale dealership. More