
BMW of Sarasota
Sarasota, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Poor communication skills My husband brought my vehicle in for a standard oil change and ended up waiting nearly 3.5 hours. The main reason for his wait was because the service My husband brought my vehicle in for a standard oil change and ended up waiting nearly 3.5 hours. The main reason for his wait was because the service advisor proceeded with getting the recall work (4 hr job) done on my vehicle although my husband instructed the advisor that he would make another appointment to get that done separately because he knew it would take more time. I have the service paperwork stating that “customer will schedule appointment for recall work”. The fact that my husband ended up being late for work because of something you guys weren’t authorized to do is just ridiculous! BMW always wants to take pride in customer service and customer commitment, on November 21 BMW of Sarasota missed the mark completely! More
Taken care of Tina , did a great job making sure all our needs were taken care of even when service wasn’t 100% . I appreciate her doing her best to care for us an Tina , did a great job making sure all our needs were taken care of even when service wasn’t 100% . I appreciate her doing her best to care for us and give us great service. More
Excellent . Treated us very well. Settled on a fair price for BMW and trade-in. Car was detailed to perfection. We will recommend the dealership. . Treated us very well. Settled on a fair price for BMW and trade-in. Car was detailed to perfection. We will recommend the dealership. More
Oil change It took an hour and a half for an oil change scheduled at 8:30 am. This was the first oil change after the purchase of our vehicle from the dealershi It took an hour and a half for an oil change scheduled at 8:30 am. This was the first oil change after the purchase of our vehicle from the dealership. Not sure if this is the typical wait but seemed excessive. More
Addressed issue promptly I had washer fluid warning light after picking up car from service. Returned next day and dealer checked all and replaced fluid strainer and issue was I had washer fluid warning light after picking up car from service. Returned next day and dealer checked all and replaced fluid strainer and issue was resolved in prompt friendly manner More
Service Tiffany did an outstanding job taking care of my problem I would recommend her to anyone that needs service She responded to all my messages actually Tiffany did an outstanding job taking care of my problem I would recommend her to anyone that needs service She responded to all my messages actually when I called her on her day off More
Poor communication Had to call multiple times to get any info on status of repair. Asst. Service Mgr. Gave me direct number, then never answered it. After a week, we Had to call multiple times to get any info on status of repair. Asst. Service Mgr. Gave me direct number, then never answered it. After a week, went to pick up car. No converaation with servis3 mgr at all. Sent runner with invoice to check out only. Will think long and hard before coming back More
Great service. Derek is great Derek was excellent. Hooked me up with a complimentary rental. And kept me posted as to the progress. Great communication. Work was performed a timely Derek was excellent. Hooked me up with a complimentary rental. And kept me posted as to the progress. Great communication. Work was performed a timely manner More
Always great service Derek is always available and provides the best service! His team is very informative and does a great job. I am never disappointed when I leave BMW S Derek is always available and provides the best service! His team is very informative and does a great job. I am never disappointed when I leave BMW SRQ. More
Great Use of Technology My first experience with Sarasota BMW They quickly diagnosed my engine problem and found an oil leak on my valve cover. I have a 2001 Z3 Roadster wit My first experience with Sarasota BMW They quickly diagnosed my engine problem and found an oil leak on my valve cover. I have a 2001 Z3 Roadster with 88K + miles. So an oil leak from the valve cover didn’t surprise me. What did surprise me, was a video from the tech that was working on my car showing and commenting as he went over the various components of the car. I thought this was a great use of technology. More