BMW of Sarasota

Gears service good to do business with and worth the drive as well. Thanks again drive as well. Thanks again More

The service at BMW is always excellent from start to finish. Dereck's communications with the customer is excellent. finish. Dereck's communications with the customer is excellent. More

I have purchased many private vehicles that have spanned almost every type/segment and price point. Ms. Adrianna Trapani was, by far, the best, most professional sales associate I’ve had. She was responsiv almost every type/segment and price point. Ms. Adrianna Trapani was, by far, the best, most professional sales associate I’ve had. She was responsive, kept me informed, and was diligent in getting me answers to my questions even when she needed to dig them up from other sources (e.g., technical information on an aftermarket exhaust system that was installed on the car). She has tremendous upside and BMW would do well to explicitly identify her potential (let her know that you know, management and leadership training, quick promotions when warranted, etc.) to solidify her commitment to the company and more importantly BMW’s commitment to her. We all know that talent moves so it’s important to identify and retain the “stars” early or risk losing them. I took away one star due to the financing process. While I understand that dealerships have large margins on the various add-ons pushed during this part of the process I have very limited patience with hard selling. Getting told things like I would be the rare exception if I didn’t buy one of the presented offers (AKA I’m not being smart if I decline to buy) and being given exaggerated costs for things that would come out of my pocket if I didn’t purchase one of the extended warranties or services (AKA using financial scare tactics) really took a lot of the excitement and happiness from the day. A second thing about the financial process was that the initial down payment I paid somehow didn’t make it to the final invoice. I caught the omission and when the finance person looked into it he saw it was recorded in your system, but “somehow” didn’t make it to the sales paperwork which, to say the least, surprised and confounded me. I’ve filed this away as an honest mistake, but I can’t help but think about how much money similarly may have been mistakenly left out or left off of the final paperwork. More

This makes 3 times that I took my car into the dealership and when I got it back there is an LED indicator on that was not on when I took the car in. and when I got it back there is an LED indicator on that was not on when I took the car in. More

Great experience. Love the waiting area as I can see and check out the new vehicles. Cameron is great as he explained extending the service contract. Great dealer serv Love the waiting area as I can see and check out the new vehicles. Cameron is great as he explained extending the service contract. Great dealer service More

Osman, really listened to what I was looking for and he got me exactly what I wanted. He was professional and nice. Most importantly, extremely helpful! got me exactly what I wanted. He was professional and nice. Most importantly, extremely helpful! More

Christian was great. . Totally explained everything above and beyond. Delivered sooner than expected. Excellent advisor. . Totally explained everything above and beyond. Delivered sooner than expected. Excellent advisor. More

Good location but price for services are too high. Discounts are insignificant. Please improve this. Discounts are insignificant. Please improve this. More

Very knowledgeable, efficient and professional staff. very welcoming. Treated like a princess. Beautiful showroom and large inventory very welcoming. Treated like a princess. Beautiful showroom and large inventory More

It took 3 hrs and 40 minutes to change my oil and put air in my tires. How would you rate that experience? I rate it pathetic in my tires. How would you rate that experience? I rate it pathetic More