BMW of Sarasota

Great experience purchasing our new X5 We dealt with Bobby Carr who is relatively new to the dealership. He was very customer focused and professional. He was anxious to do a deal and to ge We dealt with Bobby Carr who is relatively new to the dealership. He was very customer focused and professional. He was anxious to do a deal and to get our business. He got back to us quickly with our follow up questions and when he had to move the deal to his manger to close , he still stayed in touch with us to make sure we were happy. We dealt with Jonathan JP Parker for the paperwork end. Although this is a long process, he used some pretty cool technology to get us through it. Had some minor issues to deal with after we took possession of the car, I contacted Bobby and he handled quickly. Buying a car is not always the best experience, promises sometimes made and not followed through after the sale, but so far Bobby and the BMW team have been great to deal with. We’ll see how the service department does next! More

X5 tires I needed one maybe two tires is to a puncture and wear at 216000 miles on the odometer. Derek Thomas was my adviser and did a great job. He lead me th I needed one maybe two tires is to a puncture and wear at 216000 miles on the odometer. Derek Thomas was my adviser and did a great job. He lead me through the options and helped me choose the right one. Derek is the best service advisor at BMW of Sarasota. More

expensive but thorough The phone experience before I arrived was awful as I called three times and twice was told I would get a call back and didn't. Once I got there the se The phone experience before I arrived was awful as I called three times and twice was told I would get a call back and didn't. Once I got there the service was good even though silly expensive. Service on site is your strong point. More

Competence The sales person was very pleasant, competent and focused on putting our deal together and getting it to finance office. Johnathon Parker was effici The sales person was very pleasant, competent and focused on putting our deal together and getting it to finance office. Johnathon Parker was efficient and explained the many pages of forms and what each meant to us. We appreciated how easy it was to go through the process. More

Highly recommed Very helpful throughout the entire process. They know their vehicles and really went the extra mile to put me into the car i wanted at the price i wan Very helpful throughout the entire process. They know their vehicles and really went the extra mile to put me into the car i wanted at the price i wanted. They also have a great showroom. Big thank you to Robert and Jonathan for going above and beyond. More

Excellent customer service I’ve purchased several cars from several dealerships within the past 3 years and Bobby’s commitment and customer service has been the best hands down! I’ve purchased several cars from several dealerships within the past 3 years and Bobby’s commitment and customer service has been the best hands down! I drove over 2 hours to purchase a vehicle from this dealership on a Sunday and the team stood late to make this happen for me! Impeccable customer service and the best deals on cars. I will be a lifelong customer. More

Left turn signal bulb replacement Maria Lazardi is a rock star!! Had morning apps and needed to get car in an out in less that 90 minutes and she made it happen! She confirmed with S Maria Lazardi is a rock star!! Had morning apps and needed to get car in an out in less that 90 minutes and she made it happen! She confirmed with Service dept prior to me binging the car in and gave me constant updates as I waited. Car was completed on time (actually faster than promised, only 75 minutes) and work was great. Maria is an major asset for Sarasota BMW! More

Great car, great experience Susan Gatlin was just what I look for in a car salesman. Honest, responsive, and patient. Felt no pressure yet very responsive. Tough balance to achie Susan Gatlin was just what I look for in a car salesman. Honest, responsive, and patient. Felt no pressure yet very responsive. Tough balance to achieve. Finance and delivery also made this a smooth transaction. More

Gearbox jerky 2017 X3 had a jerky gearbox issue. Had a test drive and of course could not duplicate the symptom. Was advised that a software adjustment was necessa 2017 X3 had a jerky gearbox issue. Had a test drive and of course could not duplicate the symptom. Was advised that a software adjustment was necessary. More

Outstanding service! We found our dream car online. Bobby Carr made our visit and purchase quick and efficient. I appreciate how he valued our time. He has the car ready a We found our dream car online. Bobby Carr made our visit and purchase quick and efficient. I appreciate how he valued our time. He has the car ready and waiting for our appointment. A pleasure to purchase a car from. More