BMW of Sarasota

Immediate Help I really needed help right away for my mistake of putting washer fluid in the coolant. . I needed to know what to do, whether I should drive it or not I really needed help right away for my mistake of putting washer fluid in the coolant. . I needed to know what to do, whether I should drive it or not. After I finally got through to my service advisor and that is my only complaint. With this new BDC at the dealership, you can’t get through to your service advisor unless you have their cell phone. The operator who answered the main line was rude when I told her I did not have the cell phone of my advisor. She said is he expecting your call. I tried to tell her this was an emergency with the car. She said she would give him a message to call but would not connect me. I found out later that no message was given. I was able to find his email address and sent him an email. When you cannot get ahold of your advisor in a timely manner and the rudeness of the switchboard is a real turn off to your customers. Both my service advisor and the service manager did contact me and told me not to drive it but have BMW tow it in and both of them took care of everything. Thank goodness. But it could have been very serious if I hadn’t been able to finally get with them due to your BDC. You really should come up with a better solution because this was a real turn off to me and could have been a disaster in the making. My service advisor Derek and your Service Manager Greg Jones saved the day and my car but I am very unhappy with the BDC. More

2018 Used BMW All personal were very friendly and knowledgeable. Especially Naycolle and Jerry the sales manager. F&I was a bit long; however, we will always retur All personal were very friendly and knowledgeable. Especially Naycolle and Jerry the sales manager. F&I was a bit long; however, we will always return if we are in the market for another vehical More

Exceptional Service! We prefer to maintain our both cars at this dealership and we drive every time from Tampa to Sarasota for a service. The service is exceptional and on We prefer to maintain our both cars at this dealership and we drive every time from Tampa to Sarasota for a service. The service is exceptional and on level always. Thank you so much! More

Awesomw It was the best car buying I have ever experienced. Everyone I encounter from the receptionist. the sales person, the sales manager and the car gurus It was the best car buying I have ever experienced. Everyone I encounter from the receptionist. the sales person, the sales manager and the car gurus were awesome. Also the deal was fantastic & is I am enjoying the car. The sales person was very professional in helping me select the car best for my purpose & price. I felt very comfortable buying the car from this dealer ship. More

Fantastic, Expedient, Professional Chris and the Finance Manager were both expedient and fantastic. They had me in and out in 30 mins. The service was fantastic and they made it work Chris and the Finance Manager were both expedient and fantastic. They had me in and out in 30 mins. The service was fantastic and they made it work for me. More

Everything went well, I was pleased Everything went well with Seth. Appreciate the loaner, it was a nice SUV and I appreciate the fact that they took me in early. Cheryl Everything went well with Seth. Appreciate the loaner, it was a nice SUV and I appreciate the fact that they took me in early. Cheryl More

Amazing service From the time I drove in until I left the dealership, had best service I have seen in a long time. Louis was excellent, and repair job finished in pr From the time I drove in until I left the dealership, had best service I have seen in a long time. Louis was excellent, and repair job finished in promised time frame. More

BMW Sarasota A-1. Carlos Munoz is professional, knowledgeable, and a pleasure to work with. The service in the Sarasota dealership is excellent. All personnel friendly Carlos Munoz is professional, knowledgeable, and a pleasure to work with. The service in the Sarasota dealership is excellent. All personnel friendly and caring. Especially Susan Schoengold who gave me her own personnel chair to use for 2 hours. My one complaint is that I am under 5 ‘ and your chairs are for people way over my height. She made my wait comfortable and went out of her way to accommodate me. Thank you Susan. More

Amazing! The experience i had with BMW sarasota was outstanding. Everyone was so helpful and nice! I am so excited about my new car and Tim and Caz made that a The experience i had with BMW sarasota was outstanding. Everyone was so helpful and nice! I am so excited about my new car and Tim and Caz made that all possible! More

very considerate employees As I observed several employees waiting on customers, I saw that they were very attentive to the needs of the customer and always very courteous. Res As I observed several employees waiting on customers, I saw that they were very attentive to the needs of the customer and always very courteous. Respect goes along way and I observed that in all of them! More