BMW of Sarasota

Thanks Carlos Great service Fromm Carlos. Very professional. Fast service and prompt communication made the whole experience painless. Will Ben contacting him again Great service Fromm Carlos. Very professional. Fast service and prompt communication made the whole experience painless. Will Ben contacting him again for future work at BMW. More

Engine light on - repeat service visits At regular maintenance several recalls were noted on coolant system. Car returned 2 weeks later. Engine light on - returned for service. Light back At regular maintenance several recalls were noted on coolant system. Car returned 2 weeks later. Engine light on - returned for service. Light back on again. More

EXCELLENT SERVICE STAFF Fernando Santori is a wonderful person to work with; always professional and a wealth of knowledge. He anticipates the needs before you even ask for Fernando Santori is a wonderful person to work with; always professional and a wealth of knowledge. He anticipates the needs before you even ask for them and has everything prepared and ready for you as soon as you show up. More

maintenance -- replace control arm bushings and tie rods Both customer service advisor and technician were outstanding. Very pleased with the work that was done. Over the past several years they have done Both customer service advisor and technician were outstanding. Very pleased with the work that was done. Over the past several years they have done considerable work on my Z3 and I've always been pleased with the results. More

Efficient & Courteous The customer service was good and well organized. Service was efficient with a great lobby area. A very nice experience,much better than the rest! The customer service was good and well organized. Service was efficient with a great lobby area. A very nice experience,much better than the rest! More

20,000 mile service I had a 20,000 service including an oil change and a change of the cabin filter as well as replacing a missing mud flap which I requested. I checked-i I had a 20,000 service including an oil change and a change of the cabin filter as well as replacing a missing mud flap which I requested. I checked-in at about 7:45 AM and exited at 10:45 AM. In my opinion the service takes way too long. The other owners I sat with also agreed that it takes too long. We do talk as we wait there. Upon cashing out, the cashier told me to go out the door head left, wait at the end of the drive and someone would drive the car up to me. I waited and watched other cars being driven up but not mine. I finally asked someone where was my car and he responded by asking who was my service rep. I said Seth. He came back to tell me that my car was on the side of the building. I said to him how am I supposed to know that? And just shook his head. I picked the car up myself. First class service! More

Dysfunctional check in Check in process sucks. Made appointment several days in advance. They lost my appointment even though they had called the day before to confirm it. Check in process sucks. Made appointment several days in advance. They lost my appointment even though they had called the day before to confirm it. After I pulled in they asked me my name and usual details. When they could not find my appointment they had me park and sent me to the waiting room where I sat for a while. No one came for me so I finally had to get up, find someone and insist I be serviced. I eventually was assigned to Derek who did a decent job and promised to find out what happened to my appointment (he never did).. Service performed was okay. More

Always been satisfied Always Great service especially my service advisor Maria is consistent with making sure I am happy and taking care of business. Need iI say anymore!!! Always Great service especially my service advisor Maria is consistent with making sure I am happy and taking care of business. Need iI say anymore!!!!! nothing more to say always been great More

Great Staff The staff was extremely courteous and helpful. Was a little surprised that I had a 10am appointment for routine maintainence and my vehicle didnt get The staff was extremely courteous and helpful. Was a little surprised that I had a 10am appointment for routine maintainence and my vehicle didnt get taken in until 11:15. Other than that, I was very pleased with my service. Next time I will plan for a courtesy vehicle. More

10,000 mile service Valentina was very professional. She updated me on a regular basis how the service was progressing. All of my concerns were addressed thanks to Valen Valentina was very professional. She updated me on a regular basis how the service was progressing. All of my concerns were addressed thanks to Valentina. More