BMW of Sarasota

Good scheduled service. No availability of 'genius'. While my car was being serviced (1hr 45min), we tried but couldn't find a 'genius' to explain some of my questions about electronic safety equipment o While my car was being serviced (1hr 45min), we tried but couldn't find a 'genius' to explain some of my questions about electronic safety equipment on my 540i. More

Service appointment My appointment was on time. The staff was courteous, competent and efficient and the car was ready in a reasonable ant of time. What else can I say? My appointment was on time. The staff was courteous, competent and efficient and the car was ready in a reasonable ant of time. What else can I say? More

Maintenance followup. Timely, friendly and reasonably priced. I recommend setting an appointment with Derek for maintenance and Jack in Sales. Their location was easy to ge Timely, friendly and reasonably priced. I recommend setting an appointment with Derek for maintenance and Jack in Sales. Their location was easy to get in and out of. More

Great Service The Ambassador Johnny O is a wonderful, funny guy, great start. Derick my service adviser did a wonderful job explaining everything. No issues with an The Ambassador Johnny O is a wonderful, funny guy, great start. Derick my service adviser did a wonderful job explaining everything. No issues with anything at the dealership. More

No appointment tire emergency was taken as a top priority Had to drive in with no appointment due to a nail in my tire. Carlos made sure that the issue was attended to immediately and I was able to drive away Had to drive in with no appointment due to a nail in my tire. Carlos made sure that the issue was attended to immediately and I was able to drive away that same afternoon. More

Service Great work car issue was resolved. We always work with Maria and her customer service is espectacular, she is always in contact to let us know the pro Great work car issue was resolved. We always work with Maria and her customer service is espectacular, she is always in contact to let us know the process the car is in. More

EXCELLENT SERVICE CENTER Matt and Fernando were very efficient in the way they handle the routine maintenance of my wife's 2015 BMW 535i. From moment I drove up to the servic Matt and Fernando were very efficient in the way they handle the routine maintenance of my wife's 2015 BMW 535i. From moment I drove up to the service bay until; I drove away after the maintenance was complete. The coffee/tea was wonderful and although it was a Sunday and there were no fresh cookies available there were still plenty of sweets to go along with the coffee/tea. More

Oil change Excellent service representative. Good waiting environment. Appreciated the possibility to charge my phone. Xxxxxxxx. Xxx xxxxx xxxxxx xxxxxx xxxxx Excellent service representative. Good waiting environment. Appreciated the possibility to charge my phone. Xxxxxxxx. Xxx xxxxx xxxxxx xxxxxx xxxxx xx xxxx xxx xxxx xx xx More

2015 BMW M4 Vehicle had problems on trip to Sarasota Friday, March 15. I drove to the dealership Saturday morning and Mr. Merlino set up a service consultation ev Vehicle had problems on trip to Sarasota Friday, March 15. I drove to the dealership Saturday morning and Mr. Merlino set up a service consultation even though I had no appointment. Mr. Santori knew that I had to stay extra days in Sarasota to get the vehicle repaired and expedited parts shipment. More

Service director was a poor communicator. Repair took longer than a week. I had to call every day to get a status. I bought an extended bumber to bumber 12 month warranty for $2500 only to b Repair took longer than a week. I had to call every day to get a status. I bought an extended bumber to bumber 12 month warranty for $2500 only to be told it doesn't cover the radiator repair. Bait and switch. The Service Manager (very respectful) called me to tell me the dealership would cover this repair. More