BMW of Sarasota

Friendly staff Service was done in a professional and timely manner, and the lounge is an easy place to wait for your vehicle. Even had a separate quiet work area wh Service was done in a professional and timely manner, and the lounge is an easy place to wait for your vehicle. Even had a separate quiet work area while waiting. More

Everytime I come in for sevice I"m taken care of promply Derek comes out to let me know how the progress is going on my car always. The rest of your staff are always there to answer any questions Derek comes out to let me know how the progress is going on my car always. The rest of your staff are always there to answer any questions More

New tires Received email flier stating BMW will match competitors pricing on new tires. Wasn’t sure if there would be any issues. No problem at all. Matched co Received email flier stating BMW will match competitors pricing on new tires. Wasn’t sure if there would be any issues. No problem at all. Matched competitors price with a smile and a handshake. More

Oil Change Stoped by on saturday to make an appointment for and oil change and learned they are available on Sundays. Made the appointment for the next day. Stoped by on saturday to make an appointment for and oil change and learned they are available on Sundays. Made the appointment for the next day. More

Wheel bearing replacement Repair took a few hours and I was offered three good alternatives for the wait. Judy Owen’s follow up was great. Car was sparkling clean when returne Repair took a few hours and I was offered three good alternatives for the wait. Judy Owen’s follow up was great. Car was sparkling clean when returned. More

Fantastic Service...even after 5pm on a Friday!! Powertrain went into limp mode on I75 - pulled into the service drive and was promptly greeted. It took less than 10 minutes to get me checked in, in Powertrain went into limp mode on I75 - pulled into the service drive and was promptly greeted. It took less than 10 minutes to get me checked in, in a rental and on my way! Valentina was super friendly without being unprofessional, and stayed in contact with me throughout the weekend. My car was repaired & cleaned in 72hrs...Bravo! More

Derek Thomas Arrived a little early for the service appt. but no problem. As usual, first class service from the service dept and thanks Derek for making sure noth Arrived a little early for the service appt. but no problem. As usual, first class service from the service dept and thanks Derek for making sure nothing was missed. More

A Clown Show! This place is a joke. They had two mini coopers in for service. I had an appointment for a brake job, instead they changed my oil and tried to give my This place is a joke. They had two mini coopers in for service. I had an appointment for a brake job, instead they changed my oil and tried to give my car to someone else. My appointment was at 9 am, I finally got my car back at 2 pm! A total wasted day. More

First annual scheduled maintenance I called and scheduled a service Appt. For my first annual scheduled maintenance. I asked if I could get a loaner and they said “no”, it would only t I called and scheduled a service Appt. For my first annual scheduled maintenance. I asked if I could get a loaner and they said “no”, it would only take a couple of hours ( I am use to a loaner from My Mercedes dealership down the street). I showed up for my Appt. And was immediately told that there was a “recall “ on my vehicle and they would have to download all updated software on the vehicle computer which could take up to 4-5 hours (assuming that it works). They then offered a loan ( downgraded to a Nissan Sentra- big difference from BMW). They could have called me in advance and told me about the recall, but I guess they don’t do that? When I picked up my vehicle, i noticed that all my vehicle setting had been erased ....seat memory, cellphone settings, radio stations, etc.... I had to track down a person to assist in reconnect at least the phone, which thy did. It would have been more proactive to have the service rep. advise me in advance . Not the best communication, on many different fronts, from this BMW dealership. More

Great Service with Helpful Coupon I took a shot and called to see if I could get a service appointment for the afternoon of the day called. Well, I got in!! Amazing. Call in and get I took a shot and called to see if I could get a service appointment for the afternoon of the day called. Well, I got in!! Amazing. Call in and get an appointment for the same day we’ll exceeds any dealer service in this world. Service advisor, Seth, took care my brake flush and new battery install needs in a very pleasant and efficient manner. He also awarded me a deal with my emailed coupon received from this dealership. Thank you for those cherished coupons!! Please keep sending.... More