BMW of Sarasota

Smooth as silk! Fernando made things extremely simple. We were in, sent for breakfast, picked up and were driving away in less than 2 hours. Great service. Thanks. Fernando made things extremely simple. We were in, sent for breakfast, picked up and were driving away in less than 2 hours. Great service. Thanks. More

AC mystery solved! My AC system started behaving strangely - fans working sometimes and others not etc.. Tech quickly determined there was a bulletin about the problems My AC system started behaving strangely - fans working sometimes and others not etc.. Tech quickly determined there was a bulletin about the problems and a software update was needed. Problem appears to have been quickly resolved. More

Service center survey very Very disappointed with two visits for work on our certified purchase.. Both times service had no record of our appointment. Service tech said the pers Very disappointed with two visits for work on our certified purchase.. Both times service had no record of our appointment. Service tech said the person who was to work on our tire rims was not in when in fact he was there. It appeared that there was too much confusion about our service appointment and so much wasted time. A two to three hour Job turns into five hours of our waiting in confusion mode. The sales part of our experience was top shelf. The service was very disappointing both times More

Great service Seth and team did a wonderful job. Thanks The vehicle was turned around quickly and the troubleshooting was accurately performed. My loaner was well Seth and team did a wonderful job. Thanks The vehicle was turned around quickly and the troubleshooting was accurately performed. My loaner was well maintained and provide for a way to continue my day while work was being performed More

Efficient and friendly Everyone was extremely professional and very friendly. I was informed very clearly as to how long the service would take and when something unexpected Everyone was extremely professional and very friendly. I was informed very clearly as to how long the service would take and when something unexpected showed up, I was given a rental car (no charge). Everything proceeded quickly and efficiently. The same occurred the next day when I returned the rental and picked up my car.... the whole process took about 10 minutes. More

Scheduled Maintenance Great experience! My service advisor, Seth, was very knowledgeable, interested, interactive and courteous. The dealership itself is beautiful— great p Great experience! My service advisor, Seth, was very knowledgeable, interested, interactive and courteous. The dealership itself is beautiful— great place to wait for car services. Definitely will return. More

Outstanding in all aspects The entire service was on time professionally done with personal contact on the time it would take.The car was washed at the end and looked great The entire service was on time professionally done with personal contact on the time it would take.The car was washed at the end and looked great More

scheduled service excellent service, answered all questions. I was asked many times while waiting in the lounge if I was being taken care of. Everyone was friendly an excellent service, answered all questions. I was asked many times while waiting in the lounge if I was being taken care of. Everyone was friendly and inquired if I needed or wanted a drink or snack. More

Very dissatisfied We booked an appointment in advance for my first oil change ever with my new BMW. Informed them that I would need a loaner which was agreed upon. Arri We booked an appointment in advance for my first oil change ever with my new BMW. Informed them that I would need a loaner which was agreed upon. Arrived at 1:34 PM (appointment was at 1:30 PM). Initially approached by one representative, told them I had an appointment and was expecting a loaner. Ten minutes later another person approached and we told them the same information. They asked me to wait in the waiting area and I informed them that was not possible since I had an infant in the car with me. Finally at approximately 2:10 pm ( more than 30 minutes of waiting in my car in the drive up bay), they brought up a loaner car at which point we started transferring our personal items. During this process they informed me that the car would not be ready until 5 PM.. 3 hours later for an oil change. I asked if I could pick it up any earlier and the answer was no. I asked if I could pick it up later than 5PM and they said that they were closed after 5 PM. In other words, I can only pick it up right around 5 PM or come back the next day. This should have been communicated more clearly to the customer. In between the 30+ minute wait time and the inflexibility of the pick up time, I would rate this a very poor experience. I am a first time BMW owner and never had anything near this type of issue with Lexus or Porsche. We left very frustrated and now need to reschedule another time to come back in. More

Excellent people. Excellent service. Fantastic experience. I’ve been buying / leasing from BMW of Sarasota for 10 years now. Every car dealership should take notes on how they do business here. Edward Cintron I’ve been buying / leasing from BMW of Sarasota for 10 years now. Every car dealership should take notes on how they do business here. Edward Cintron was my salesman. The General Manager, Emilio, is very hands on and will go out of his way to make things work for you. The owner, Victor, also a great person. I am in sales so I understand the importance of an empathetic approach to sales. Bmw of sarasota understands this better than any dealership I’ve ever dealt with. More