BMW of Sarasota - Service Center

Back up light bulb replacement- $62.00. Seems excessive Uncomfortable with the service protocol. Checked my car in and then waited for my service advisor to complete paperwork that could have been accomplis Uncomfortable with the service protocol. Checked my car in and then waited for my service advisor to complete paperwork that could have been accomplished by the people checking me in. Asked again to wait for my advisor to pay my bill. Seems unnecessary and time consuming. My Chicago dealership is more streamlined and efficient. Sarasota staff was friendly and the waiting room was very well appointed, however. I just didn’t want to spend my day there. More

When you trust your service person , because they are always honest with you, you drive away with a priceless commodity: Peace of Mind. My Impala brown z3 2.8 BMW is nearly 20 years ol , because they are always honest with you, you drive away with a priceless commodity: Peace of Mind. My Impala brown z3 2.8 BMW is nearly 20 years old, and people still compliment on how lovely it is; and Carlos keeps it running like it was new. Thank you so much! More

Exceptional Service!! Great service! I highly recommend BMW of Sarasota. My service advisor, Carlos was very attentive and timely. Comfortable waiting area - they even of Great service! I highly recommend BMW of Sarasota. My service advisor, Carlos was very attentive and timely. Comfortable waiting area - they even offer an Uber if you need one. More

Carlos always takes great care of me and I appreciate it! Always great service and I appreciate getting in and out in a reasonable time. Carlos is very attentive to detail. Great over all experience great tea Always great service and I appreciate getting in and out in a reasonable time. Carlos is very attentive to detail. Great over all experience great team. More

Didn't inspect my vehicle I brought my vehicle in for two recalls and a courtesy inspection. Upon my vehicle being finished I was told the inspection checks out and everything I brought my vehicle in for two recalls and a courtesy inspection. Upon my vehicle being finished I was told the inspection checks out and everything is okay! The only thing they recommend is a window regulator. Now let me get one thing clear here I've worked in the dealership industry in most aspects, including maintenance all the way to service advisor. For my service advisor to tell me there is absolutely nothing wrong with my 2007 X3 just shows me the inspecting technician is completely lazy and complacent. I can name probably 20+ things wrong with my car right now. I opted for the courtesy inspection to get a better understanding of anything that I potentially missed in my inspection. So for someone to tell me there is nothing wrong with my car either tells me the mechanic is a complete idiot or they didn't even inspect my car. I'm just going to go ahead and assume no one inspected my car. More

Routine service and then bad part replacement Under inflated tires by several pounds. When replacing bad component did not complete procedure. Car had to be returned before all operated properly Under inflated tires by several pounds. When replacing bad component did not complete procedure. Car had to be returned before all operated properly. Service Assistant Manager did get it corrected but "tech" obviously did not do job properly. I would expect better from BMW More

Heading back for a 3rd time to solve the same problem Brought my 640I in for interior clunking noise and sticky driver's door. Said it was on the sub frame and nothing wrong with drivers door... problem w Brought my 640I in for interior clunking noise and sticky driver's door. Said it was on the sub frame and nothing wrong with drivers door... problem was not solved. Brought it back again and said they fixed the clunking noise which they didn't, and found the problem with drivers door replaced the actuator should have been taken care of 1st visit. Now my service indicator which previously stated 8000 miles says a 140 miles service due and still same issue...time for lemon law ?...what the h***? More

Best Bmw service experience in 5 years The communication updates on the service and the overall experience Carlos provided was the best that I have had compared to any BMW dealer in Tampa B The communication updates on the service and the overall experience Carlos provided was the best that I have had compared to any BMW dealer in Tampa Bay, enough so that I will be bringing my car in for servicing all the way from Saint Pete because of the service Carlos provides. More

Always great service! I appreciate the professionalism and quality service I always receive from Fernando and John. I especially was thankful to receive a BMW loaner at the I appreciate the professionalism and quality service I always receive from Fernando and John. I especially was thankful to receive a BMW loaner at the last minute. Fernando made sure that my convertible was ready for our trip to the Keys! More

Double thumbs up Having found our new X3 on line from Portland, OR, is one thing, but it was the personnel that not only kept our attention, but closed the deal. Ou Having found our new X3 on line from Portland, OR, is one thing, but it was the personnel that not only kept our attention, but closed the deal. Our loyalty was further impacted by the amazing service team actions and attitude of the group. Susan, Zach and most of all, Lewis demonstrated top notch service that was most memorable. From the minute we drove up, there were genuine signs of great attitudes and customer satisfaction. Based on what we experienced, it is clear, this same impressive attitude exists for every employee We drive close to 1.5 hours to your dealership when there is another BMW dealer only 20 minutes away. Why do we make the trek? Your employees. More