BMW of Sarasota - Service Center

Thank you Carlos ! Great experience will be back again ! Really fast service and able to get same day appointment. And love the fact I could take a free Uber. Great experience will be back again ! Really fast service and able to get same day appointment. And love the fact I could take a free Uber. More

Excellent service Staff are courteous knowledgeable and go out of their way to assist its clients whether the vehicle is in or out of warranty. I am experiencing diffic Staff are courteous knowledgeable and go out of their way to assist its clients whether the vehicle is in or out of warranty. I am experiencing difficulties with claims I filed on warranties for appearance and dent and dings which I purchased at the same time I purchased my new vehicle. Sarasota. BMW staff are going above and beyond to assist me in resolving these claims with those companies. More

Great Service visit BMW Sarasota Had occasion to visit BMW because of unexpected “Engine Light” on dash. Radiator issue. My service advisor, Lewis Menlon got on it and had everything Had occasion to visit BMW because of unexpected “Engine Light” on dash. Radiator issue. My service advisor, Lewis Menlon got on it and had everything fixed in a few hours. Service like this makes a client very happy. Special kudos to Lewis. Paul Grieco More

Service with a price! Excellent service dept. really nice people But if your warrenty is up good luck Way way over the top with labor to replace a part! We are not talkin Excellent service dept. really nice people But if your warrenty is up good luck Way way over the top with labor to replace a part! We are not talking about fixing anything just replace! OMG SO BUYER BEWEAR! More

Unexpected need for service. While visiting a friend prior to a long trip I found my car showed a brake and chassis stabilization warning. We drove to the service center and were While visiting a friend prior to a long trip I found my car showed a brake and chassis stabilization warning. We drove to the service center and were immediately taken care of. Johnny the valet was friendly and helpful. Jorge the advisor was great. We got a rental from across the street. Andrew was also great. Got a text to say car needed a sensor and could be done by AM. Repair was authorized and got text in morning that car was ready. Picked it up and went on our way. Great service in a stressfully situation. Thanks everyone. More

Service issue My first contact was not friendly.The receptionist sounded like she was chewing gum and could not careless.I was sent to part department to tell what My first contact was not friendly.The receptionist sounded like she was chewing gum and could not careless.I was sent to part department to tell what tire I had when I explained they were the original from the purchase,would not even try to check,after sent to service with no one answered and spined around a couple of times (I was on side of the road with a flat). Once my car was towed (It took about 3 hours, the rest was fine, my service representative addressed the issue and communicated with me with text messages and the rest was fine More

Great, quick Service This is my fifth vehicle from this dealership. Great efficient service. I like being able to have my vehicle serviced on the weekends due to my work s This is my fifth vehicle from this dealership. Great efficient service. I like being able to have my vehicle serviced on the weekends due to my work schedule. More

Slow Chek in It took 90 minutes to check in my car for service and go our from dealer. It took 4 days to get my service and work done It took 90 minutes to check in my car for service and go our from dealer. It took 4 days to get my service and work done More

Tiffany was awesome I called over a week ago and the scheduler was not very helpful and a little rude, transferring me twice to an advisor who never called me back even a I called over a week ago and the scheduler was not very helpful and a little rude, transferring me twice to an advisor who never called me back even after I left a voicemail. Tiffany understood my problem immediately and helped me get everything taken care of. If every other advisor is as talented as Tiffany is, I would refer this dealership for service in a heartbeat. More

Check-In process has to change I’m always treated well & the work is great. However, it always takes at least an hour to check in. I don’t have time for that. I expect this process I’m always treated well & the work is great. However, it always takes at least an hour to check in. I don’t have time for that. I expect this process to only take 15 to 30 minutes. Because of this, I’ve begun going elsewhere for most of my service needs. More