BMW of Sarasota - Service Center

Maps Update process needs more understanding Had tires checked - still good with discussions for future when ready. Everyone was helpful, friendly and went out of their way to make us comfortabl Had tires checked - still good with discussions for future when ready. Everyone was helpful, friendly and went out of their way to make us comfortable. We wanted to purchase "map updates" for navigation but we had questions- we wanted to know if we purchase the 2 yr subscription what happens after the 1st year. Do we have to get a new usb or code, and how to go about it? No one could answer how the computer would know we could get the updates. It became likely that the usb would contain an end date, and for the duration of the two years, we will be able to update our maps. Even the similar process of updating BMW assist was not suggested to us by BMW Assist folks. During our stay at BMW we had asked this of our Advisor, the Genius on the floor, and the parts person. Also during our stay we called BMW Assist, and the BMW 24/7 Genius. Since the Genius on premise helped us update BMW Assist on our nav system, this became the basis for our understanding of the new Maps update assumptions. Documentation could be clearer in the Nav book and online. The Service Center would benefit. More

Great service Service on my M4 was done fast and detailed, relaxed wiper blades for free and checked my brakes and tires. This dealership is new and very clean and Service on my M4 was done fast and detailed, relaxed wiper blades for free and checked my brakes and tires. This dealership is new and very clean and has a great inventory to look at while I waited. Would recommend to anybody More

comfortable met expectations for the required scheduled service for the 2019 BMW 430i Gran Coupe, including next day visit for nail that caused flat tire, includi met expectations for the required scheduled service for the 2019 BMW 430i Gran Coupe, including next day visit for nail that caused flat tire, including loaner vehicle for planned errands. Thanks for being there. More

Very satisfied Service and sales office were excellent I was very satisfied with the service and I was interested in looking at some used or pre-owned vehicles. Service and sales office were excellent I was very satisfied with the service and I was interested in looking at some used or pre-owned vehicles. Susan Gatlin gave me a great deal of time and attention. I ended up buying a used 428 with low mileage. More

Highest quality service at a dealer service department Carlos Munoz with the Service Department is the best! He is professional, courteous, efficient and accommodating. Carlos arranged transportation for u Carlos Munoz with the Service Department is the best! He is professional, courteous, efficient and accommodating. Carlos arranged transportation for us and he ensured that all of our service requests were taken care of. Carlos even had our BMW washed! He is the best Service Department representative that we have ever dealt with! More

Service May 29 Service experience as had on May 29 strongly promotes dealing with BMW of Sarasota for future car purchases. Never have I had a Service experience tha Service experience as had on May 29 strongly promotes dealing with BMW of Sarasota for future car purchases. Never have I had a Service experience that so met and exceeded expectations thanks to Carlos Munoz. Mr. Munoz was determined to see to it that my problems were solved and that my total satisfaction was achieved. He is an outstanding representative for your team, and I hope he is appreciated and retained for years to come to give me the pleasure of working with him again. More

Excellent Maria, is fantastic...She is very professional, friendly, and does a great explaining things. Frankly, she's one of the reason we go to your facility Maria, is fantastic...She is very professional, friendly, and does a great explaining things. Frankly, she's one of the reason we go to your facility for service. More

Truly a “wow” experience Fernando and his team did a phenomenal job diagnosing and repairing an issue that two other shops couldn’t. The level of care, communication and profe Fernando and his team did a phenomenal job diagnosing and repairing an issue that two other shops couldn’t. The level of care, communication and professionalism I experienced is far from the norm in this industry. Highly recommended! Kudos to BMW or Sarasota! More

It was a blessing It was very time consuming however everything worked out okay. All parties was able to make sure the deal was finalized. I am very pleased It was very time consuming however everything worked out okay. All parties was able to make sure the deal was finalized. I am very pleased More

Personalized service Love this dealership & my personal service representative Jessica is wonderful! I'm always treated as though my vehicle AND my convenience are her #1 Love this dealership & my personal service representative Jessica is wonderful! I'm always treated as though my vehicle AND my convenience are her #1 priority. I'm able to text her, receive timely updates & use a loaner if needed even if service will only be a few hours service in same day. The BEST!! More