BMW of Sarasota - Service Center

Great service Total experience was as easy as possible. I was greeted promptly and was able to get a hot drink right away. The wait was comfortable and pleasant. My Total experience was as easy as possible. I was greeted promptly and was able to get a hot drink right away. The wait was comfortable and pleasant. My Service Advisor kept me informed and my car was washed before it was returned to me. The Director of Customer Relations was very helpful and answered my questions. More

Friendly, efficient. The employees were thorough and accommodating. They explained all aspects of the checkup and what was to be expected. When problems were found, they The employees were thorough and accommodating. They explained all aspects of the checkup and what was to be expected. When problems were found, they offered suggestions to make everything easier for me. More

Great Service Carlos in the service department has always been amazing and gone above and beyond every time. If you want to purchase or lease a vehicle, highly Carlos in the service department has always been amazing and gone above and beyond every time. If you want to purchase or lease a vehicle, highly recommend you visit Naycolle. More

Yearly service The service was exceptional. I showed up an hour early and they took my car right away. They finished the work quickly and returned my car nice and cl The service was exceptional. I showed up an hour early and they took my car right away. They finished the work quickly and returned my car nice and clean. More

New car service. I was called to remind me of my service for my car. Made the appointment and everything went well. It was recommended that I switch tire due to thei I was called to remind me of my service for my car. Made the appointment and everything went well. It was recommended that I switch tire due to their use, which I did. Very disappointed with the end of the car washes. I was never advised of it and found out when I went to do so. At least you could offer a car wash once a month, without a service. More

Great Service Maria always provides exceptional service! Early notifications, frequent updates and very sound advice. Makes herself available or ensures you are i Maria always provides exceptional service! Early notifications, frequent updates and very sound advice. Makes herself available or ensures you are in best hands if not available. More

Service Carlos is a great CS rep. and is extremely helpful. One thing I did notice, was the service light/ counter was not reset after my oil change. Carlos is a great CS rep. and is extremely helpful. One thing I did notice, was the service light/ counter was not reset after my oil change. More

Customer Focused Every employee that I had contact with during my routine service appointment went out of their way to make sure that my experience was the best it c Every employee that I had contact with during my routine service appointment went out of their way to make sure that my experience was the best it could be; from the greeter when I first arrived, to the service representative who brought my car to me when the service was completed. More

Great customer service Everyone was very friendly, went above and beyond to help me fix the issue i had. Constantly updating me on what's was going on with my vehicle. Very Everyone was very friendly, went above and beyond to help me fix the issue i had. Constantly updating me on what's was going on with my vehicle. Very comfortable. More

Bad service I purchased new 320I when I drove it tire Pressure was low, I took it back after few days and I was at there for 2 hours I was told it would be fix af I purchased new 320I when I drove it tire Pressure was low, I took it back after few days and I was at there for 2 hours I was told it would be fix after I drives it, and now the problem still hasn’t been fixed, I was told 2 of my tires still low, I don’t have the time to go back. So I think that’s bad service. More