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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,849 Reviews

12,849 Reviews of BMW of Sarasota - Service Center

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February 10, 2019

BMW X3 Oil Service Very professional from greeting to departure. Did only what I asked and did not try to sell me on other services. On completion of service provided me More

by HACKETTJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

BMW of Sarasota responded

We're glad to hear that your visit with us was great from beginning to end. Thank you!

February 09, 2019

Service for a vacationer I was treated very professionally from the moment I called. Even though I have never been to your BMW Dealership, your receptionist was very pleasant More

by jimsmith1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry, I don't know the name of the receptionalist who took my call.
Feb 12, 2019 -

BMW of Sarasota responded

We are so glad to hear that our team delivered an excellent customer service experience from beginning to end, Jim. Thank you for the wonderful review!

February 08, 2019

Excellent service, especially with Carlos Munoz Thank you, excellent service!! Service with Carlos was careful, considerate and knowledgeable. Highly recommend Carlos Munoz. I needed a new battery a More

by kellyk82163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

BMW of Sarasota responded

Thanks for letting us know that Carlos met your every need, Kelly!

February 08, 2019

Great visit Carlos was very helpful. No confusion about what was going to be done. . Work was done well to the car. I will be back. Thanks. More

by DGBOOTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

BMW of Sarasota responded

Thanks for the stellar review! We look forward to seeing you again!

February 08, 2019

Great service Carlos is excellent I can always rely on him any time I have issues with my Bmw. He has been my advisor for many years now always pleasant to deal wit More

by GARYOCAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

BMW of Sarasota responded

Thanks for the wonderful review!

February 08, 2019

Excellent BMW has excellent service. Derek always provides me with outstanding service, and takes care of all the details. Everybody is very helpful and friendl More

by LUCASREALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

BMW of Sarasota responded

Thank you very much for the full five stars!

February 08, 2019

Quick easy and complete Great service and easy processing this is the second time I have had to bring my car in for service in the last two months . The dealership is easy ho More

by DFARINA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

BMW of Sarasota responded

We're sorry to hear that you're not enjoying the brand as much as you used to. If there are any questions you need answered, our team is always ready to speak with you. We're happy to hear that the rest of your visit was a great one; thanks for the full five stars!

February 08, 2019

Regularly scheduled maintenance. I had to have routine maintenance performed on my vehicle. It was determined, upon inspection by service personal, that my tires were badly worn. It w More

by RITARICH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Feb 12, 2019 -

BMW of Sarasota responded

Thanks for letting us know that Fernando went above and beyond for you!

February 08, 2019

In and out in a jiffy! Service writer was efficient and polite! Service was completed in less tha one hour. Car was returned clean and spotless. The pop corn was cold More

by MR. EDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

BMW of Sarasota responded

We apologize for the cold popcorn and will look into that issue. We're glad to know that the rest of your visit was overwhelmingly positive. Thanks so much, Jerry!

February 08, 2019

Carlos is great! My second service experience was, thanks to Carlos, excellent. He is easy to work with, understood the service issue immediately and sent me off in a More

by GLW7104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

BMW of Sarasota responded

Thank you so much for your full five stars!

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