BMW of Sarasota - Service Center

Service A+/5 star Loaner Process B/3 Star Seth Rodgers (should be listed below) did an A+ job which included reserving a loaner. The loaner desk took almost 45 minutes at 9AM with no one el Seth Rodgers (should be listed below) did an A+ job which included reserving a loaner. The loaner desk took almost 45 minutes at 9AM with no one else waiting to provide a “reserved” car. The young man behind the desk said he needed to “find” the car and see if ready. Shouldn’t this be info obtained when service opens at 7AM More

Efficient Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and it Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and its worth the drive...I also recognize good customer service when I see it. More

Excellent and timely service. Great dealership with knowledgeable service advisors. Friendly atmosphere. Every employee had a smile on their face. Would always be my first choice t Great dealership with knowledgeable service advisors. Friendly atmosphere. Every employee had a smile on their face. Would always be my first choice to service my car. Keep up the good work. More

Very satisfactory All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealer All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealership. As I was driving away, I noticed some of my instrument panel options i.e. phone, etc. did not work and the triangle w/exclamation mark was lite. I returned to the service center where the Assist. Service manager said they would have to hook up the electronics to their machine to find out what was wrong. After and hour and a half in the service area, they found the problem. The issue was when the new FRM electronic controller was installed earlier that day, some of the connections were not correct. It caused some of my instrument panel not to work. Everything seems to be working fine now. Derek Thomas was extremely helpful and courteous during the process. I really appreciated his sincerity and apology. I still feel this dealership is first class and will recommend them to anyone. More

warranty coverage Very disappointed with seat wear not covered 2016 x5 has 23000 miles .Edge of seat wore off color and texture. we are retired and do not wear rough fa Very disappointed with seat wear not covered 2016 x5 has 23000 miles .Edge of seat wore off color and texture. we are retired and do not wear rough fabric very poor quality seating material.Service writer was good but didnt expect to pay for this.Will look to other brand next time.This i would expect from a ford or chevy. More

Carlos was great! Questions all answered. Explained issues. Amazingly quick and courteous. Went in fr oil change and Carlos found a Major problem, was given a car and Questions all answered. Explained issues. Amazingly quick and courteous. Went in fr oil change and Carlos found a Major problem, was given a car and it was ready next day, cleaned and washed. More

First Class As always, every aspect is handled with the highest professionalism. Although I am getting my car serviced which can be fraught with unwelcome surpris As always, every aspect is handled with the highest professionalism. Although I am getting my car serviced which can be fraught with unwelcome surprises, this was an enjoyable visit. More

Great customer service, attention to detail Carlos is Perfessional and courteous, great customer service in and out in a timely fashion. Kept me in the know Service is always great thank you Carlos is Perfessional and courteous, great customer service in and out in a timely fashion. Kept me in the know Service is always great thank you Chrystal More

Needed emergency repairs Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours w Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours was the most important job they had More

Doesn't get any better Received service coupons via email. Wow! Great deals. I couldn't even take my BMW to the local mechanic and get these prices. Why take the chance wi Received service coupons via email. Wow! Great deals. I couldn't even take my BMW to the local mechanic and get these prices. Why take the chance with some one who does not have the latest technical updates and education on these sophisticated machines. Always greated cheerfully with a short wait for the service writer. Mean time enjoying a cup of coffe, cookie and watching the latest news while perusing the newspaper. Maria was a real pleasure. More