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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,827 Reviews

12,827 Reviews of BMW of Sarasota - Service Center

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November 21, 2018

Replacement of defective emergency door lock. I couldn't ask for more courteous, expedient, professional, attention or service from my service advisor, Maria Lizardi, or the service technicians at More

by DRSLTGHAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2018 -

BMW of Sarasota responded

Thanks so much for your excellent review!

November 21, 2018

Very good the service was nice and very This dealer they are very helpful they treat you very nice and keep you posted on all the details about your car and also try to give you all the disc More

by davegou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Castillo, Fernando Santori, Austin Martin
Nov 23, 2018 -

BMW of Sarasota responded

Thank you for your amazing review!

November 21, 2018

Service on my BMW X3 Excellent They find out a mechanic problem on my car. I was there only for oil changing It cost more but the make the repair and give me a courtesy c More

by EMONDS0564
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rodgers
Nov 23, 2018 -

BMW of Sarasota responded

Thanks for the amazing review!

November 21, 2018

Carlos Nunez was great Carlos is very professional and very helpful . He us always very understanding always helping us when we take our vehicle in. He recommended me More

by CLARATOVAR33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2018 -

BMW of Sarasota responded

We're happy to hear that Carlos took excellent care of you. Thanks for the outstanding review!

November 21, 2018

Great Job as Usual We have been taking our BMWs to BMW of Sarasota for service since 2011. Always flawless work. Seth, our Service Advisor, is outstanding. He makes s More

by dwalker750
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rodgers (Service)
Nov 23, 2018 -

BMW of Sarasota responded

Thanks not only for your excellent review but also for your loyalty! We appreciate it.

November 21, 2018

Questionable service If you did not purchase your BMW from this place, don't take it in to get serviced. What they fail to understand is, people who are not their current More

by SarasotaBill123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Valentina, and the Hertz guy, and the guy who checked me out
Nov 23, 2018 -

BMW of Sarasota responded

This is very upsetting to read and not what we want our customers to experience when they come to shop or service their vehicles with us. We apologize for failing to deliver an exceptional customer service experience and have sent your comments to management. Please reach out to us via email if there's anything else you would like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 21, 2018

service/repair good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you More

by EBERNOTUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loraine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SETH 5 Stars, Jessica Caycedo, Richard Bobek
Nov 23, 2018 -

BMW of Sarasota responded

Thanks so much for your incredible review! We appreciate it!

November 21, 2018

Exceptional service Every time I go in for service I deal with Fernando. He is awesome. Very knowledgeable. Explains every detail. I have never had an issue here. More

by ODALISCANDIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naycolle Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Santori
Nov 23, 2018 -

BMW of Sarasota responded

Thank you so much for the great review!

November 21, 2018

Derek was excellent. He kept me updated. Derek told me that my work would take over 3 hours and he was right. He did offer a loaner but I read while I waited. However, during that time Derek More

by RUSSKILLION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2018 -

BMW of Sarasota responded

It's great to know that Derek took great care of you. Thanks for the great review!

November 21, 2018

Annual Service Prompt, excellent work. Completed on time as expected. Pleasant, polite and courteous. My car was returned washed with the interior cleaned and vac More

by popmagoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Merlino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2018 -

BMW of Sarasota responded

Thanks so much for the great review!

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