BMW of Sarasota - Service Center

Great friendly experience The entire experience was great and would recommend to others the entire staff was helpful and go above and beyond to ensure the customer has everythi The entire experience was great and would recommend to others the entire staff was helpful and go above and beyond to ensure the customer has everything they need More

Maintenance I dealt withCarlos. He is the ultimate professional. He checked in frequently to me updated on what was going on. Considerate of my time and satisfa I dealt withCarlos. He is the ultimate professional. He checked in frequently to me updated on what was going on. Considerate of my time and satisfaction More

Professionalism and efficiency I worked with Carlos, the car was in for maintenance - he kept us informed of the progress. When it turned out that they needed to order a car he qu I worked with Carlos, the car was in for maintenance - he kept us informed of the progress. When it turned out that they needed to order a car he quickly arranged for a loaner so we would not be inconvenienced. I've dealt with him on other visits and he continues to show consummate professionalism. More

Customer service. I want to said thank you for the amazing experience at bmw .. I’m a customer since 2001 and the service is always outstanding! I want to said a speci I want to said thank you for the amazing experience at bmw .. I’m a customer since 2001 and the service is always outstanding! I want to said a special thank you to Maria and Dereck ; my service advisories for always go above and beyond the call of service . More

Outstanding Everything was as advertised, parts were on time, all faults corrected, Everything Derek promised materialized including the loaner car. Derek did a Everything was as advertised, parts were on time, all faults corrected, Everything Derek promised materialized including the loaner car. Derek did an outstanding job of making it happen. More

Very friendly staff Had an airbag recall everything went very smooth. I was treated as well as if I were a paying customer. Amenities were great in the lovely new lounge. Had an airbag recall everything went very smooth. I was treated as well as if I were a paying customer. Amenities were great in the lovely new lounge. More

Pleasant experience Carlos is the best--very good about explaining what needs to be done and why. Also actually calls or texts to keep me current on what is happening wi Carlos is the best--very good about explaining what needs to be done and why. Also actually calls or texts to keep me current on what is happening with my car, and when it is ready to pick up. More

Perfecto , Service BMW resort to the service of BMW, always a pleasure, they are very kind, fast, careful, absolutely always recommend it, I am your eternal customer, total resort to the service of BMW, always a pleasure, they are very kind, fast, careful, absolutely always recommend it, I am your eternal customer, total thanks. More

Family We were treated like family. They explained everything to us because it was our first time there. Fernando and Jesus were very honest with us and did We were treated like family. They explained everything to us because it was our first time there. Fernando and Jesus were very honest with us and didn’t try to sell us anything we didn’t need. We didn’t wait at all before we were serviced. The young man who took our keys was very friendly and smiled. We got a rental car for the day and the gentleman at Hertz was the best. What a great idea to have a car rental on premises. Our first BMW AND WINT BE OUR LAST. THANKS TO THE WNDERFUL SERVICE. also who ever the maintenance people are should be very proud of their work. The place was spotless. More

Service Counselor Derek was great. The greeting people were friendly and professional. Overall I thought this was the best service I’ve received at any car se Counselor Derek was great. The greeting people were friendly and professional. Overall I thought this was the best service I’ve received at any car service location. I think you need to work with the woman that answers the phone and sets appointment she kept me on the line while speaking to someone and typing into the computer for 5!minutes. She was very nice but annoying to wait while listening. A great experience but remember that she is your first line of contact. More