BMW of Sarasota - Service Center

Great customer service , honest service advisors Greg is my service advisor and he is the best is my service advisor and he is the best More

Great service. JR was very responsive and took excellent care of me for my service needs JR was very responsive and took excellent care of me for my service needs More

Good staff, comfy chairs & helpful communication. Appreciate their service & follow through. Will be back again for my next service Appreciate their service & follow through. Will be back again for my next service More

Service is well done. Nobody called me to pickup car. I had to call BMW 2 times to find out. Nobody called me to pickup car. I had to call BMW 2 times to find out. More

Maria did an amazing job. Would recommend her and BMW SRQ to friends. I don't like 15 word minimum requirement for reviews. Should be able to submit without it... Would recommend her and BMW SRQ to friends. I don't like 15 word minimum requirement for reviews. Should be able to submit without it... More

Carlos Muñoz has been the best service advisor I had over the past 3 years. Excellent customer service. Always excided my expectations. Thanks!!! El mejor the past 3 years. Excellent customer service. Always excided my expectations. Thanks!!! El mejor More

Very clean and spacious service waiting area. Love getting the video vehicle inspection, very informative. Love getting the video vehicle inspection, very informative. More

I was disappointed, after we scheduled this routine service (and a concern check), over a week in advance, and we ended up needing to wait about an hour for a rental they KNEW we would need. Also, on service (and a concern check), over a week in advance, and we ended up needing to wait about an hour for a rental they KNEW we would need. Also, online, when I scheduled the service, it said that we'd be getting a BMW loaner, but when I told Cameron about it, he said that the online scheduling system automatically sends it over to Hertz rental. We got a Chevy Equinox, which was not clean. It took me from point A to point B, but Inside not enjoy the ride, to be honest. I noticed that the person waiting, after me, was getting a Mercedes. I think I would have enjoyed that ride a bit better, but I think I got the Chevy, because I asked about waiting so long, if they knew about me needing a loaner/rental ahead of time. I WILL say that the Hertz workers did not seem to have any customer service skills. There was no "hello, how are you doing today" or "I'm sorry for the inconvenience, we'll try our best to get you in a car as quickly as possible.". Nothing. We just got a "it'll be about 45 minutes to an hour wait.". And when In asked Cameron about it, they told him "45 min is the best we can do.". If it wasn't for the poor experience with Hertz, my overall rating for BMW would have been higher. More

Good service. Ahead of issues. Very helpful. Good service. Ahead of issues. Very helpful. Our service woman knew what she was doing. Ahead of issues. Very helpful. Good service. Ahead of issues. Very helpful. Our service woman knew what she was doing. More

Great service! Washed car this time! Really nice. Brooke is wonderful. Helpful and wise beyond her years. Thank you! Washed car this time! Really nice. Brooke is wonderful. Helpful and wise beyond her years. Thank you! More