BMW of Sarasota - Service Center

Needed emergency repairs Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours w Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours was the most important job they had More

Very satisfactory All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealer All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealership. As I was driving away, I noticed some of my instrument panel options i.e. phone, etc. did not work and the triangle w/exclamation mark was lite. I returned to the service center where the Assist. Service manager said they would have to hook up the electronics to their machine to find out what was wrong. After and hour and a half in the service area, they found the problem. The issue was when the new FRM electronic controller was installed earlier that day, some of the connections were not correct. It caused some of my instrument panel not to work. Everything seems to be working fine now. Derek Thomas was extremely helpful and courteous during the process. I really appreciated his sincerity and apology. I still feel this dealership is first class and will recommend them to anyone. More

Efficient Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and it Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and its worth the drive...I also recognize good customer service when I see it. More

Great Job as Usual We have been taking our BMWs to BMW of Sarasota for service since 2011. Always flawless work. Seth, our Service Advisor, is outstanding. He makes s We have been taking our BMWs to BMW of Sarasota for service since 2011. Always flawless work. Seth, our Service Advisor, is outstanding. He makes sure we are well taken care of at every visit. More

Exceptional service Every time I go in for service I deal with Fernando. He is awesome. Very knowledgeable. Explains every detail. I have never had an issue here. Every time I go in for service I deal with Fernando. He is awesome. Very knowledgeable. Explains every detail. I have never had an issue here. More

Courteous, Everyone was friendly and courteous. Answered my questions. Called me in a timely manner. Did the work I requested and my car was ready at the time Everyone was friendly and courteous. Answered my questions. Called me in a timely manner. Did the work I requested and my car was ready at the time they promised. More

Service on my BMW X3 Excellent They find out a mechanic problem on my car. I was there only for oil changing It cost more but the make the repair and give me a courtesy c Excellent They find out a mechanic problem on my car. I was there only for oil changing It cost more but the make the repair and give me a courtesy car. thank you! Sylvie Emond customer More

Questionable service If you did not purchase your BMW from this place, don't take it in to get serviced. What they fail to understand is, people who are not their current If you did not purchase your BMW from this place, don't take it in to get serviced. What they fail to understand is, people who are not their current customers are potential customers. They are already in the BMW "ecosystem", so to speak. Poor experiences with service, competence and overall level of engagement of employees. Oh, and getting my keys back smeared with fat from a Thanksgiving meal, an added, but unwanted bonus. Not a very good experience on multiple occasions. More

But not when employees are having a Thanksgiving buffet. Normally I would rate BMW of Sarasota higher, but not on this visit. The staff, employees and their families were enjoying a Thanksgiving buffet, and Normally I would rate BMW of Sarasota higher, but not on this visit. The staff, employees and their families were enjoying a Thanksgiving buffet, and I had to inquire as to my vehicle being ready after two and da half hours. I was told it would be approximately two hours, but my service advisor was AWOL as she and her family were enjoying the buffet. I also asked to see a Genius to answer a few questions. After finding my vehicle, which could have been sitting there for awhile I waited approximately 10 minutes for a genius to appear. No one showed. So, there in a nutshell is why the low rating. I was not happy about events as they unfolded yesterday. More

Replacement of defective emergency door lock. I couldn't ask for more courteous, expedient, professional, attention or service from my service advisor, Maria Lizardi, or the service technicians at I couldn't ask for more courteous, expedient, professional, attention or service from my service advisor, Maria Lizardi, or the service technicians at BMW of Sarasota. My expectations of my service experience were far surpassed by Maria and the entire staff. More