BMW of Sarasota - Service Center

I came to BMW of Sarasota as a potential customer for a new car to replace my car totaled by Hurricane Helene. I was told they would determine flood damage and turn over to Allstate for recovery. Without new car to replace my car totaled by Hurricane Helene. I was told they would determine flood damage and turn over to Allstate for recovery. Without prior authorization, they charged me for a completely unnecessary detailed repair estimate, and $275 per day for storage, for an invoice totaling almost $5,000!! . The storage fee is almost 4x the statutory rate, I was never told about the charges until I saw the invoice- obviously never signed nor authorized any of these charges. (it would take any competent technician 15 minutes to determine sea water flood damage) My out of pocket after insurance is $1,700 to get my car out of there which I will pursue via a claim filed with the the Florida Attorney General price gouging/unfair consumer practices complaint and, if necessary, a civil suit. Needless to say I won't be buying my new car at this dealership. More

Brook was polite professional prompt and accurate. I could ask for a better person to check in in and out . Thank you Brook . I could ask for a better person to check in in and out . Thank you Brook . More

Excellent Service . . Brooke is personal and professional. She is very helpful with providing service vehicles, good knowledge of the BMW and the Automotive Industry, . Brooke is personal and professional. She is very helpful with providing service vehicles, good knowledge of the BMW and the Automotive Industry, plus her follow up is great. More

Outstanding experience delivering of my BMW X1. Everyone on team amazing job at Sarasota, FL. Everyone on team amazing job at Sarasota, FL. More

I appreciate always receiving superior and courteous service from Derek. Customer Service is always top tier. service from Derek. Customer Service is always top tier. More

Service was completed in a timely manner The staff at Sarasota BMW is very professional and detailed. Sarasota BMW is very professional and detailed. More

My Advisor Carlos always make sure I’m good when I arrive. I don’t want any other advisor but him when I’m at BMW Sarasota. arrive. I don’t want any other advisor but him when I’m at BMW Sarasota. More

Great customer service from induction through awareness to completion. The video was a nice touch. JR was great. to completion. The video was a nice touch. JR was great. More

Derek always provides the best customer service experience. Derek totally listens to all my auto concerns and ensures that each issue gets addressed with an estimate prior to work being conducted. experience. Derek totally listens to all my auto concerns and ensures that each issue gets addressed with an estimate prior to work being conducted. More

The people were Nice, location super clean . Very good Communication, excellent service . No complaints. Thank you Very good Communication, excellent service . No complaints. Thank you More