BMW of Sarasota - Service Center

I have been pleased with the Sarasota BMW service center. Following Milton, the center was overwhelmed with insurance adjuster requests. My service took longer than usual but I was kept informed and was serv Following Milton, the center was overwhelmed with insurance adjuster requests. My service took longer than usual but I was kept informed and was serviced as quickly as they could. More

I was disappointed, after we scheduled this routine service (and a concern check), over a week in advance, and we ended up needing to wait about an hour for a rental they KNEW we would need. Also, on service (and a concern check), over a week in advance, and we ended up needing to wait about an hour for a rental they KNEW we would need. Also, online, when I scheduled the service, it said that we'd be getting a BMW loaner, but when I told Cameron about it, he said that the online scheduling system automatically sends it over to Hertz rental. We got a Chevy Equinox, which was not clean. It took me from point A to point B, but Inside not enjoy the ride, to be honest. I noticed that the person waiting, after me, was getting a Mercedes. I think I would have enjoyed that ride a bit better, but I think I got the Chevy, because I asked about waiting so long, if they knew about me needing a loaner/rental ahead of time. I WILL say that the Hertz workers did not seem to have any customer service skills. There was no "hello, how are you doing today" or "I'm sorry for the inconvenience, we'll try our best to get you in a car as quickly as possible.". Nothing. We just got a "it'll be about 45 minutes to an hour wait.". And when In asked Cameron about it, they told him "45 min is the best we can do.". If it wasn't for the poor experience with Hertz, my overall rating for BMW would have been higher. More

Great service! Washed car this time! Really nice. Brooke is wonderful. Helpful and wise beyond her years. Thank you! Washed car this time! Really nice. Brooke is wonderful. Helpful and wise beyond her years. Thank you! More

Excellent atmosphere, competent staff, good comfort amenities, efficiency, speed of the work, waiting time all A+ amenities, efficiency, speed of the work, waiting time all A+ More

Greg and his team as always, amazing to work with. They were helpful and understanding and help correct an issue with my alignment. Thank you! They were helpful and understanding and help correct an issue with my alignment. Thank you! More

I have a very good professional relationship with my service advisor through the last 12 years that makes my experience a 5 star rating. service advisor through the last 12 years that makes my experience a 5 star rating. More

Great service, straight forward customer care, timely and thorough servicing experience. Frankly, it is what I expected . thorough servicing experience. Frankly, it is what I expected . More

They don’t carry replacement batteries and said it takes 2-3 weeks to get one from Germany. Batteries made in China. Called AAA and they came the same day and replaced it. 2-3 weeks to get one from Germany. Batteries made in China. Called AAA and they came the same day and replaced it. More

This dealership is top notch from sales team to service department. Brooke always goes above and beyond and provides professional customer service. department. Brooke always goes above and beyond and provides professional customer service. More

Nick Ring is prompt easy to work with by far makes it a painless service. painless service. More