BMW of Sarasota - Service Center

The dealership is very organized - you make an appointment and they take you on time. The first thing the tech does is a thorough inspection of the vehicle and sends you a video clip of it. Very s appointment and they take you on time. The first thing the tech does is a thorough inspection of the vehicle and sends you a video clip of it. Very streamlined! They always wash my car after service, and the waiting area is very nice. More

From the drop off to the service advisor to the technician to the pickup, everything was excellent. technician to the pickup, everything was excellent. More

Derek Thomas did an excellent job of seeing that my BMW was serviced quickly and professionally. I have been taking my car to Sarasota BMW for servicing the last 2 years and have always received excellent was serviced quickly and professionally. I have been taking my car to Sarasota BMW for servicing the last 2 years and have always received excellent service. Derek's professionalism and concern for his customers is outstanding. I would highly recommend BMW of Sarasota. More

I seem to have an M650 who fell in love with or is having separation anxiety disorder, and Cameron Goudreau is his therapist who wears silk gloves…. All the time! Even during this hurricane Helene’s ravishin separation anxiety disorder, and Cameron Goudreau is his therapist who wears silk gloves…. All the time! Even during this hurricane Helene’s ravishing of nearby Sarasota’s coast and the 50+ flooded BMWs that have already trickled in - he comes through!! Thank you BMW for the ultimate pursuit of perfection! More

Always great service and very professional as always, and they go out of their way and are extra friendly. they go out of their way and are extra friendly. More

Maria is pleasant, responsive, communicative, and very helpful. My repair was smooth on both of my cars this week. I would love to have Maria as my service adviser anytime needed. helpful. My repair was smooth on both of my cars this week. I would love to have Maria as my service adviser anytime needed. More

Ashley had a great smile and greeted me when I arrived. She then got me connected to Cameron my service advisor. He was professional and answered all my questions. Got me scheduled for an appointment the n She then got me connected to Cameron my service advisor. He was professional and answered all my questions. Got me scheduled for an appointment the next day. The appointment went well and was almost to the minute Cameron said it would be completed. Thank you and see you next time More

Always professional and love the video to see the repairs very happy. Pleasant helpful service assistant JR. very happy. Pleasant helpful service assistant JR. More

The service department scheduled an appointment for 7 a. m. with a service coordinator who did not get in to work until 8. Rafael stepped in and took care of my appointment quickly and efficiently. m. with a service coordinator who did not get in to work until 8. Rafael stepped in and took care of my appointment quickly and efficiently. More

Brought my car in for an issue that was supposed to be resolved through this dealership. Car was brought in for a faulty ac, they never fixed it. All of this was supposed to be through insurance. Brought resolved through this dealership. Car was brought in for a faulty ac, they never fixed it. All of this was supposed to be through insurance. Brought the car back in to address this for them to tell me it was an unrelated issue. Even though the initial issue never went away and it was the exact same issue. So they tell me they won't work on the car under warranty of the "work" they supposedly did. They finally figured out the cause after 5 diagnosis. 5! And all it was, was a faulty ac control panel. Mind you I'm very familiar with my car as this is the second f10 I've had, and I know the market for the parts. To buy a mint used ac control panel costs 60 bucks. So I'm sure a band new one is roughly 400 bucks, but I don't know as the part number I requested was never given to me. So to fix the problem with a brand new ac control panel, your stealership wanted $3500! For a 60 dollar part and 2 hours worth of labor!? That's insane. So after denying this outrageous cost that's insulting to even ask for. I get my car back and I'm missing buttons on my ac control panel. How is it even possible for a tech to disassemble a piece of equipment, damage that equipment, and then not even think to replace/fix what was damaged. I mean really? Is this normal business practice? I have already bought a brand new 530i in the last year from this dealership and was planning on getting a 540i soon, however that is no longer the case, atleast it won't be through you. A 400$ ac control panel for 3500$ jus lost you any chance of a 70k future deal. Is there no foresight? Are you trained to spit in the face of the hand that feeds you? Because that's exactly what asking 3500$ for a job that takes an hour and only a 400$ component is implying. More