BMW of Sarasota - Service Center

Disconnect between scheduling & parts ordering. Ultimately no one is responsible. You confirm twice that the customer will be there on time but no one confirms parts are available on time. Customer Ultimately no one is responsible. You confirm twice that the customer will be there on time but no one confirms parts are available on time. Customer is left holding the bag. More

Good communication and free Uber! The actual cost was lower than expected. They were flexible with me getting the appointment time wrong. The actual cost was lower than expected. They were flexible with me getting the appointment time wrong. More

Cam is an amazing service advisor. He worked hard to take care of my needs. Friendly and attentive. He worked hard to take care of my needs. Friendly and attentive. More

Maria was awesome. The entire team does a great job on all fronts. Very happy. The entire team does a great job on all fronts. Very happy. More

As usual my service experience was superb with Cameron keeping me informed along the way. keeping me informed along the way. More

Brooke was great, many thanks! She stayed in touch with me throughout the entire process. She stayed in touch with me throughout the entire process. More

Poor planning, should’ve known that this model wasn’t included in the recall at all before they tore my airbag off . included in the recall at all before they tore my airbag off . More

Great service. Thanks so much for the loaner as well. My car is working well. Thanks so much for the loaner as well. My car is working well. More

Joshua was very nice but the rest of the employees were horrible. When I made the initial appointment the girls could not explain anything. She was not that pleasant either. When I drove in I saw my last n horrible. When I made the initial appointment the girls could not explain anything. She was not that pleasant either. When I drove in I saw my last name on the overhead I had high hopes. To my dismay it went down hill from there. More

They were very friendly and professional. They were detailed on my service. The waiting area is comfortable. They were detailed on my service. The waiting area is comfortable. More