BMW of Sarasota - Service Center

Very helpful service advisor. Provided me with free rental car. Would definitely recommend using them Provided me with free rental car. Would definitely recommend using them More

Courteous, respectful, accommodating professionals I would recommend my family and friends to your dealership. Explaining all the details about the vehicle and the operation of the vehicle would recommend my family and friends to your dealership. Explaining all the details about the vehicle and the operation of the vehicle More

Derek took care of my issue quickly and professionally. He is a great asset to the dealership. He is a great asset to the dealership. More

Service advisor, Cameron, was professional and courteous in his assistance with my vehicle. He was prompt with his recommendations. in his assistance with my vehicle. He was prompt with his recommendations. More

Excellent service! ! Highly recommend this dealer for servicing your vehicle. Very well organized and communication was excellent. ! Highly recommend this dealer for servicing your vehicle. Very well organized and communication was excellent. More

Over the past 8 to 10 years I’ve been a loyal customer and each time I had my car serviced. I had a car wash and a vacuum of the floor mats. On my recent visit of October 25, 2023 this was not accomplishe and each time I had my car serviced. I had a car wash and a vacuum of the floor mats. On my recent visit of October 25, 2023 this was not accomplished. I called Derek Thomas and left a message on Thursday, 26 October, and never heard back. The question I posed to Derek was is this something that has been discontinued? More

Maria is great. The wait to have your car serviced at BMW of Sarasota is horrible!! The wait to have your car serviced at BMW of Sarasota is horrible!! More

Efficient friendly and thorough service . ..great coffee bar and snacks also free car wash a plus. ..great coffee bar and snacks also free car wash a plus. More

Maria is so personable and cares about her customers. I’m always so happy to work with her. I’m always so happy to work with her. More

It is clear they employees work as a team to get the customer the best possible outcome . Joshua my advisor was very responsive and kept me apprised. I do believe the technician should be recognized as customer the best possible outcome . Joshua my advisor was very responsive and kept me apprised. I do believe the technician should be recognized as they were the technical people with the expertise. I can tell you as an executive for 20 plus years it is imperative to recognize your front line people. Please on my behalf thank him very much. Service was superb and people at all levels except senior leadership were kind, courteous , and helpful. My only criticism if a client asks to speak to leadership it should be a priority. I tried 3 times to speak to Mr Torres and never did he call back.after his vacation His secretary and Customer service dept assured me the message was passed on. In his absence when he was on vacation I left message for Vp on his voice mail , no response. I personally would have made that a priority as an executive so this did concern me.that they never followed through and I expect better from senior leadership. Don’t pass customer requests to subordinates if they specifically ask to talk to you., I will close with recognition to your staff and middle management. More