BMW of Sarasota - Service Center

Thanks for getting me in early and taking care of the vehicle. Definitely will be back again... Great Work! vehicle. Definitely will be back again... Great Work! More

All fine except communications. Our service representative was difficult to get a hold of. Otherwise all OK Our service representative was difficult to get a hold of. Otherwise all OK More

They misdiagnosed my problem. Charge me over $2000. I was back in there two weeks later because the fan was running constant and told I needed a water pump and recommended a therm Charge me over $2000. I was back in there two weeks later because the fan was running constant and told I needed a water pump and recommended a thermostat. Those thing should’ve been found when it came in on day one for overheating. On that follow up visit they wanted an additional $3100 went in my opinion the first 2000 should’ve only been replacement of a leaking hose and at that time taking care of the water pump and the possible thermostat. Not replacing the entire cooling system, but leaving out the two main parts. I would not recommend Bmw on Clark Road to anyone. Completely miss manage service center no one seems to have any idea what’s going on? In my opinion, they should not be servicing anyone’s vehicle. More

The service personnel at Sarasota BMW are second to none. Greg was professional, communicated clearly and delivered everything he promised on time. Well done! Greg was professional, communicated clearly and delivered everything he promised on time. Well done! More

Everything was very professional. The staff, text updates were extremely helpful. I also hah Josh help me with my phone The staff, text updates were extremely helpful. I also hah Josh help me with my phone More

Great service, friendly efficient, very nice waiting area stocked with snacks, drinks,, informs regarding my service was very thorough stocked with snacks, drinks,, informs regarding my service was very thorough More

LONG wait…but they do good work…Greg was the best advisor…will return as needed… advisor…will return as needed… More

First experience at this dealership. Checkin was a bit choppy, but I believe that’s because it was very busy. Carlos is a consummate professional, and my overall experience was very pos Checkin was a bit choppy, but I believe that’s because it was very busy. Carlos is a consummate professional, and my overall experience was very positive. I’ve had many BMW’s, and been to dealerships all over the country… I’ll gladly return here and always look for Carlos to guide me. More

There for 3 hours for a tire change . Have yet to have a good experience at this dealer . Have yet to have a good experience at this dealer . More

Adam, our Saturday Service Advisor was excellent. He managed our service call very well. He is professional and personable. Good communicator. He managed our service call very well. He is professional and personable. Good communicator. More