BMW of Sarasota - Service Center

I took my BMW X5 in for a routine oil change. I ended up at the dealership for over three hours. They had forgotten about me until I asked about what was taking so long after and hour and a half. I ended up at the dealership for over three hours. They had forgotten about me until I asked about what was taking so long after and hour and a half. When they offered to wash the car, which took a half hour, no one vacuumed the interior which other dealers had done for me. There was also no video inspection and I just got some vague recommendations for future service. The next day I get a call from the sales department who tells me that the sales department is much better. I told him that you can’t separate out sales from service and how can they give anyone any confidence in purchasing a car from them. On top of that these guys are doing $5k mark ups on their cars from full list. Someone forgot to tell them the pandemic is over. I was also told that I need to ask for the right person when I schedule an appointment, making it all my responsibility . This all does not add up to a place to go to buy or service your car. More

They had my tires I needed and gave me a rental car so I didn't have to wait didn't have to wait More

The cars are great and we always have a good experience with the sales and service teams with the sales and service teams More

I like the video reviews that you sent to the customers explaining the work and detail and what needs to be done. explaining the work and detail and what needs to be done. More

Always pleasant to work with. They are professional courteous and on time with service. Appreciate the good work They are professional courteous and on time with service. Appreciate the good work More

Outstanding in all respects from the initial purchase through the 3 complimentary service appointments after 30,000 miles through the 3 complimentary service appointments after 30,000 miles More

Prices are too expensive. They now charge $225 an hour for services. This seems way too high for oil changes. They now charge $225 an hour for services. This seems way too high for oil changes. More

Always professional and easy to schedule with them and never have had a complaint. Videos of car made by the technicians when they perform each check are a very helpful as well. never have had a complaint. Videos of car made by the technicians when they perform each check are a very helpful as well. More

Professional, clean, efficient and well organized dealership. Very good customer experience. And Blake is an excellent Service Advisor dealership. Very good customer experience. And Blake is an excellent Service Advisor More

Awesome sales person, very helpful for the every step during purchase. Talal and Shaun were super nice. during purchase. Talal and Shaun were super nice. More