BMW of Sarasota - Service Center

Great service and very knowledgeable personnel. My service advisor, Lucy, walked me through the steps that would be taken and my car’s servicing was handled as explained and priced. My service advisor, Lucy, walked me through the steps that would be taken and my car’s servicing was handled as explained and priced. More

Clean, professional and what is expected from a BMW Dealership. With several competitive dealerships in the area, BMW does not disappoint. Dealership. With several competitive dealerships in the area, BMW does not disappoint. More

Everything ran smoothly. Nice place to wait for service to be performed. I loaners, unfortunately. Nice place to wait for service to be performed. I loaners, unfortunately. More

Picking up my car after service repair was negative. No one a pick up desk knew what to do. No one a pick up desk knew what to do. More

Great to get a loaner vehicle to be able to enjoy the day and not wait and not wait More

Appreciated Vincent’s reviewing what was needed initially with me as some things were not needed yet as I have only 23,000 miles on my car. I also appreciated his asking if I’d like the car to be washed or i with me as some things were not needed yet as I have only 23,000 miles on my car. I also appreciated his asking if I’d like the car to be washed or if I’d like a cold water for the road. I also really liked the video!!! More

Luz was great. She communicated well and even suggested a loaner for me. Wry good experience She communicated well and even suggested a loaner for me. Wry good experience More

Maria in service was a pleasure to deal with. She was/is Extremely professional and Very helpful. Fair and ready to assist as best she can. Great Customer Service!! The dealership is okay. Betw She was/is Extremely professional and Very helpful. Fair and ready to assist as best she can. Great Customer Service!! The dealership is okay. Between good and semi great. Used car division was helpful. but, tended to walk backwards at times it seemed. Over all, a good experience. More

The work was done properly and on time. The courtesy review was appreciated as it uncovered an issue that we didn’t know about beforehand. However, the customer service was very, very p The courtesy review was appreciated as it uncovered an issue that we didn’t know about beforehand. However, the customer service was very, very poor. Nobody would bring us our car. We talked to five people, including an assistant manager who told me to “come back in five minutes”. We were told four times that our car would be ready in five minutes. We waited over 30 minutes after being told it would be five. Just a miserable customer service experience. More

Excellent service both from jay the advisor and the mechanic who looked at the car mechanic who looked at the car More