BMW of Sarasota - Service Center

Efficient attentive accommodating pleasant I can’t say enough good things about Brook Top notch enough good things about Brook Top notch More

The whole adventure looking for another vehicle was a pleasure. The salesman was quite knowledgeable with the product and steered me to my purchase. The finance manger worked with me on a partial loan an pleasure. The salesman was quite knowledgeable with the product and steered me to my purchase. The finance manger worked with me on a partial loan and was successful. Even with my credit do to health issues. After the purchase of the vehicle I received a phone call from the manager on my purchase which was a solid call. All and all I have purchased two vehicles from this dealership And I will do it again it was a pleasure buying here. Tj More

Nick the service manager deserves a "5", he was very good and honest. He knew his job and was very helpful. The "Genius" needs to find a new career path. The individual didn't know his job, he was defens and honest. He knew his job and was very helpful. The "Genius" needs to find a new career path. The individual didn't know his job, he was defensive and obtuse when he couldn't answer questions. Due to the service conducted, I lost many settings that the "Genius" could not retrieve. I was told there's nothing more that could be done to retrieve my settings and he left the vehicle. Thereafter I left the dealership and almost got into an accident because different items were on my screens. Once I got home, I retrieved most of the previous settings on my own but am still missing a few (so much for having a "Genius" available to help customers navigate the computer/settings). Note, this facility needs to ensure that customers have all their previous settings after services and prior to leaving the garage. More

Car needed aftermarket service contract claim filed. Company has no record of BMW of Sarasota calling to make claim and authorized. Charge was >$700. Driver seat side airbag cover was damaged. BMW of Company has no record of BMW of Sarasota calling to make claim and authorized. Charge was >$700. Driver seat side airbag cover was damaged. BMW of Sarasota denied responsibility. Service writer was to call me back to see how to proceed. Two weeks have passed and haven’t heard from him. More

Maria has been my advisor since I bought the car in 2015 . She is always excellent . We have developed a nice rapport through the years . Whenever I have had service at BMW on Clark , it has always been e . She is always excellent . We have developed a nice rapport through the years . Whenever I have had service at BMW on Clark , it has always been excellent . Maria and BMW are perfect 10’s in my book ! More

Cameron is a rock star. Always efficient and helpful and gets me on my way as quickly as possible. Always efficient and helpful and gets me on my way as quickly as possible. More

Brooke is the best service advisor. She is incredibly knowledgeable of not only BMW products but multiple manufacturers products. I know my car is in safe hands when I drop it off with She is incredibly knowledgeable of not only BMW products but multiple manufacturers products. I know my car is in safe hands when I drop it off with her. More

It is always a pleasure working with Cameron. He is professional, prompt and accommodating. He is an asset to your company and represents you well. He is professional, prompt and accommodating. He is an asset to your company and represents you well. More

i had thought this was a great process, but looking back, it wasn't. I stopped by the dealership on the way back from vacation to look at the I4 as that's the car I've been really interested in leasing. it wasn't. I stopped by the dealership on the way back from vacation to look at the I4 as that's the car I've been really interested in leasing. 1. I called from the resort and told the sales person I was really interested and was willing to come in and lease if the price was right. He was supposed to call me back, but hours past and nothing! Bad experience and I don't care how busy you are, in a reasonable amount of time, you should call back. 2. Girlfriend convinced me to stop by the dealership on the way back from vacation. I was reluctant, but ended up doing it. Once there, the new sales person was nice. I had an interest in the grey I4, but the sales person spent very little time trying to find it (walking through the lot). Luckily I did find a white one I liked, but that is always my third choice over silver and grey. 3. I liked it enough to say ok this is what I want based on what he had told me were the options in the car. I couldn't look inside, drive it, or open the door (company policy on new cars) 4. I took him at his word that it had all the options I required in a car (coming from a Mercedes EQE+). 5. They sent an Uber once I did the secure payment to hold it and come pick it up. On arrival they did a nice job showing me the features of the car, but the options that I was told were in the "premium plus" package are way different than I imagined and once driving the car, it was noticable right away. 6. Meeting with finance. Very nice person, but what was different about this BMW dealership vs others, including another one they own in Tampa was a bit of a bait and switch. All other dealers had backed the total monthly cost of the lease into the payments (including taxes and fees + down payment). That was NOT the case in Sarasota. Think about it, I'm trapped in Sarasota, Ubered in and I'm told that the price provided didn't include x,y, and z. Not the best situation for me, but I felt trapped. What to do at this point was to unfortunately bite the bullet and just get the darn car. 7. Imagine leasing a I4 with M styling, pretty loaded, but doesn't have any advanced features for cruise control or the navigation doesn't provide actual turning directions. Not much of a navigation and super disappointing with standard cruise control that you can find on a Ford Focus. I like straight forward individuals when doing any kind of business, and I don't feel that service was provided to me at this dealership. I'm disappointed in my decision making and the business practices of the dealership. Shame on us both! More

Greg Jones is my service advisor. Once scheduled, appointments go as planned and your car gets a great look over with video for you to see and great service. Once scheduled, appointments go as planned and your car gets a great look over with video for you to see and great service. More