BMW of Sarasota - Service Center

Chaos. I arrived and there was no one to greet you. Had no idea where to go/what to do to check in. Pick up was the same. Did not feel like a valued custom I arrived and there was no one to greet you. Had no idea where to go/what to do to check in. Pick up was the same. Did not feel like a valued customer and certainly not the service level provided by other BMW dealers or performance dealer (Mercedes). If this was my first exposure to BMW - I would have purchased something else. More

I have been a customer for many years. I like the dealership and I am very satisfied with their sales and services. I like the dealership and I am very satisfied with their sales and services. More

Recall and oil change completed in projected and reasonable time. I did have to take my car to the carwash myself but that is no big deal. reasonable time. I did have to take my car to the carwash myself but that is no big deal. More

Very easy to set up an appointment, great customer service and communication. I recommend this place. service and communication. I recommend this place. More

Rafael is always friendly, helpful and efficient. He always follows through and his efforts are greatly appreciated. Best service advisor that I’ve had there in the 3 years I’ve been going to that de He always follows through and his efforts are greatly appreciated. Best service advisor that I’ve had there in the 3 years I’ve been going to that dealership. More

There is Good service although expensive but coupons help drive the price down a bit drive the price down a bit More

Your labor and parts prices are way to high to continue bringing my car there for service. bringing my car there for service. More

The service agent Greg Jones did an outstanding job overcoming the problems created by the roadside assistance service. overcoming the problems created by the roadside assistance service. More

The dealership aims to facilitate, has good communication, and is thorough. service advisors are excellent. communication, and is thorough. service advisors are excellent. More

Love the check in kiosk and the video updates throughout the service. Knowing where to go and how to check in was a bit “off” but once at service desk everything went fine. the service. Knowing where to go and how to check in was a bit “off” but once at service desk everything went fine. More