BMW of Sarasota - Service Center

Kim’s customer service and attention was excellent. I was a bit disappointed that the courtesy car was a Mazda and that I did not receive a car wash with my vehicles service. I was a bit disappointed that the courtesy car was a Mazda and that I did not receive a car wash with my vehicles service. More

Exceptional customer service from sales to service center. Everyone has a pleasant smile to greet you and prompt attention to your inquiry. Their hight-tech state of the art customer service is highly center. Everyone has a pleasant smile to greet you and prompt attention to your inquiry. Their hight-tech state of the art customer service is highly recommended More

Great service and great a great service advisor, Greg Jones! Thank you for being there and being so helpful! Jones! Thank you for being there and being so helpful! More

They seem to be overwhelmed with the volume of work but are trying their best. Although the tech inspection video was helpful in this case the tech missed an obvious leaking bushing in the front suspension are trying their best. Although the tech inspection video was helpful in this case the tech missed an obvious leaking bushing in the front suspension which requied a second trip to service. A bit disappointed the car would have this type of leak with only 80K miles and of course- way out of warranty. However, considering my recent service experience on a different car at another dealership just down the road from BMW, my experience at BMW was fantastic. More

Matt in service is excellent. Responsive, prompt kept me updated on the status of my vehicle. I always a positive experience at BMW Sarasota. Responsive, prompt kept me updated on the status of my vehicle. I always a positive experience at BMW Sarasota. More

Too expensive. Told me to go to You Tube to learn how to turn off a warning alert. Goodyear down the street turned it off and completed the service while being kin Told me to go to You Tube to learn how to turn off a warning alert. Goodyear down the street turned it off and completed the service while being kind. presently own 2 BMW's. More

Very satisfied. Lucy kept us up on progress. Video of inspection a nice touch. Walk around video of car initially excellent in case of body damage dispute. Lucy kept us up on progress. Video of inspection a nice touch. Walk around video of car initially excellent in case of body damage dispute. More

you do not back resistall yet you sold it which is not a good look in the eyes of the consumer. When I purchased my car brand new your financial department sold me on getting resistall to protect my car whi good look in the eyes of the consumer. When I purchased my car brand new your financial department sold me on getting resistall to protect my car which I paid extra to BMW. Now it’s 4 years later and your leather guy is saying I need a new leather back for the driver side and resistall is not going to cover that and neither is BMW. If you promote and partner with a company to sell their protect and your own leather guy is saying I have a legit claim then as a company you should step in and make it right if Resistall refuses. More

Everyone has been very nice to deal with. Always a pleasurable experience and very informative. Always a pleasurable experience and very informative. More

Easy to set up appointment and drop off car. They did a good job servicing my car. They did a good job servicing my car. More