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12,923 Reviews of BMW of Sarasota - Service Center
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September 05, 2022
With Carlos as as my advisor had great communication, follow thru and delivery. Thank you follow thru and delivery. Thank you More
by KLASAM98
Verified CustomerEmployees Worked With
September 04, 2022
Customer service is great! I appreciate the way they welcome me and the extent they go to make me feel appreciated. Thanks for the great service! I appreciate the way they welcome me and the extent they go to make me feel appreciated. Thanks for the great service! More
by KENDANIEL1
Employees Worked With
September 03, 2022
Great and fair experience . The service advisor kept us informed as to the repair status. The service advisor kept us informed as to the repair status. More
by STEVENSCHENKEL13
Employees Worked With
September 03, 2022
Scheduling appointment was easy and was quick. Arrived at dealership and was greeted immediately. Assigned technician was available and discussed my service with me a d the cost. Service took abou Arrived at dealership and was greeted immediately. Assigned technician was available and discussed my service with me a d the cost. Service took about two hours and the actual service cost was below the estimate. The car was washed and the tech escorted me to my vehicle and insured the seat and floor covers were removed before my departure. Job well done Derek! Would readily recommend this dealership for BMW service! Paul .Macy BMW 430i More
by Pemacy
Employees Worked With
Catherine's & Derek
September 03, 2022
Dealership is very good. I was disappointed that a problem that I mentioned this time was probably not even looked at. I had mentioned it last year also. It is an intermitten I was disappointed that a problem that I mentioned this time was probably not even looked at. I had mentioned it last year also. It is an intermittent squeal that randomly occurs when braking or starting up again after breaking. A check of this problem was not mentioned on my invoice and when I checked with my service advisor upon picking up the car she said the problem had been fixed by putting some felt. Since this didn’t make sense, I asked her again and she was talking about another car that had a seat problem. Once she realized her mistake, she gave me a “snow job” that the tech had probably checked, and found nothing. She then indicated that speaking was a chronic problem with some BMW’s. She was making this up as she went along and no one probably checked my car for this problem. Maybe it is gone as I had 4 tires replaced and an alignment done but I hate being lied to and “stuff” being made up. I was also promised a $50 discount as I brought a coupon in and this was never applied to my invoice. She was probably overloaded with work but for over $2500 of invoicing, I expected something better on my needs versus her being primarily focused on selling me items like tires, alignment, etc. I am not implying I didn’t need these but I think my problem was ignored and never explored by the tech or it would have been on the invoice. Sad. More
by hhofeler
Employees Worked With
Kim Caleo
September 02, 2022
Professional, print and courteous. Service advisor was very helpful and the video was key to helping me understand the issue with my car. Service advisor was very helpful and the video was key to helping me understand the issue with my car. More
by SRWEST51
Employees Worked With
September 02, 2022
Staff is helpful and knowledgeable. Very busy. My technician didn't send his vid link letting me know needed battery. So wasn't done. Maria arranged to be done at the house. Another Very busy. My technician didn't send his vid link letting me know needed battery. So wasn't done. Maria arranged to be done at the house. Another time block to arrange. She is VERY helpful and knowledgeable. More
by rwbjjb
Employees Worked With
September 02, 2022
I appreciated the immediate availability for a necessary service and Derek’s friendly and instructive approach to the problem. The video also helped for my understanding. service and Derek’s friendly and instructive approach to the problem. The video also helped for my understanding. More
by Gillv1869
Employees Worked With
