BMW of Sarasota - Service Center

Needed a tire replaced unexpectedly. Called service some day and they got me in and out earlier than expected. Very much appreciated the way I was treated. Called service some day and they got me in and out earlier than expected. Very much appreciated the way I was treated. More

We experienced a check engine light on our BMW and the car was quickly diagnosed and repaired Everything went great I would highly recommend Derek and his entire friendly team car was quickly diagnosed and repaired Everything went great I would highly recommend Derek and his entire friendly team More

Good but not up to standards of BMW of Ocala! Difficult to get profile updated! Difficult to get profile updated! More

The sales team and the service advisor Matthew are excellent. On the other hand I have not been impressed with the service department. In my opinion there service is not top rate excellent. On the other hand I have not been impressed with the service department. In my opinion there service is not top rate More

Very friendly, very accommodating staff. I also appreciate the quick response and updates. Carlos is awesome. I also appreciate the quick response and updates. Carlos is awesome. More

Great employees, great service team, beautiful new loaner car, Derick Thomas is so easy to work with. Diagnosed the issue with my car and worked with the warranty company to fix the problem. car, Derick Thomas is so easy to work with. Diagnosed the issue with my car and worked with the warranty company to fix the problem. More

Lucy communicated with me every step of the way and provided me with all the information necessary for me to make a decision. provided me with all the information necessary for me to make a decision. More

Maria Lazardi is the best we’ve ever dealt with. She will keep us coming back to Sarasota BMW She will keep us coming back to Sarasota BMW More

Derek is an excellent advisor he is very Kind and professional and take care quickly on whats needs to be done Thank you professional and take care quickly on whats needs to be done Thank you More

I placed a service request through My BMW app and the time made available for a service appointment was a conflict with an existing work schedule and I called to schedule an appointment on their next av time made available for a service appointment was a conflict with an existing work schedule and I called to schedule an appointment on their next availability. I contacted customer service trying to change the time. Meanwhile, prior to calling, I had texted my service advisor and I did receive any response. I then spoke to another customer service rep to schedule an appointment and the appointment was scheduled on the Fourth of July. I was there for my appointment and come to find out that I had no such appointment on record for that time or day. I asked what date and time am I scheduled and I was advised there was nothing in the system for my vehicle and was taken in as a walk-in request. I was told to wait and I would be placed with the next available service advisor. I waited for a few minutes and a gentleman then called out for me and welcomed me to speak with him at his desk as he apologized he mentioned he would make sure I received the customer service request I originally requested. He informed me that the tire was not reserved and would make sure I had enough air in my tire and informed me that a certain person would follow up with me to schedule an appointment. With having no calls, I waited two days, and I called to follow up with my service request. As speaking with an individual that remembered speaking with me days back with regards to requesting an appointment for a nail in my tire and somehow again the ball was dropped again. Meanwhile with this being my only vehicle, facing a hectic schedule with various doctors appointments and I ended up calling myself to be disappointed again. When I called as I provided my information, this particular customer service representative remembered me and thought my request was taken cared. I had start all over again and and as treated as if it was my very first call!!! I was referred with a telephone number that I have not had over ten years! I was just there at BMW of Sarasota less than sixty days ago! I travel to work and at various times to Moffit in Tampa for my doctors appointments. I try very hard to minimize my stress. I had an upcoming appointment with Moffit and lost my confidence with BMW of Sarasota. I am always pressed for a survey but yet I was so disappointed with BMW of Sarasota of not being able to provide me with assistance when I needed them the most! I have followed through when my BMW when required for routine service and etc. Simply putting it, I tried following the process to schedule an appointment. There was no order to replace a run flat tire or a scheduled appointment for replacement. Topping it off, when I finally had an appointment as checking in and told to wait in their lobby for a service advisor to meet with me. I waited the lobby waiting area with others as various service advisor’s were calling others in person, I received a call on my cell phone and was asked if I’m here at BMW and I said what do you mean, I’m sitting right here in the lobby! Oddly, I happen to notice a representative service advisor walk close to me but turned around and goes back out the door. Next, I received a call on my cell phone. I answered and was asked if I was here at BMW? I said yes, I am. I am here sitting right in the middle of your lobby with others. How embarrassing? I felt like screaming to the top of my voice! Customer service? This is not the customer service that I am accustomed with and it was just so embarrassing that I just wanted my BMW tire replaced and what does it take for me be out of the way because it appeared too much time management over the course of two weeks of various ones for a tire replacement! More