BMW of Sarasota - Service Center

VERY DISAPPOINTING EXPERIENCE. I dropped my BMW X5 off and did not hear from my service advisor for more than a week. It turns out he was out of the office, but nobody told me th I dropped my BMW X5 off and did not hear from my service advisor for more than a week. It turns out he was out of the office, but nobody told me that nor did they return his calls. I kept calling and NOBODY returned my calls. After a week, I went to the dealership in person to get an update on my vehicle. While this was going on, the loaner I was provided died while it was parked at the airport 60 miles away. This happened at 11:30 pm and I was forced to take an (expensive) uber home. When I reported that problem with the loaner car the next morning and dropped off the rental car keys, I was assured the car would be picked up and taken care of. I was never offered an apology or an offer of reimbursement for my Uber expense ($100). Sadley, the dealership let me down again. They did not pick up the car parked at the Tampa airport, which led to me being harassed by Hertz directly for an additional week because the car was still technically in 'my possession'. I once again went to the dealer (9 days later at this point) and picked up my BMW and had it serviced elsewhere. BTW - it only needed a new battery! I have been a satisfied and loyal BWM customer for 15+ years but this first experience with the Sarasota dealer will be my last. More

Courteous and very efficient service. Pleasant atmosphere. All service was explained fully. Any questions fully answered. Pleasant atmosphere. All service was explained fully. Any questions fully answered. More

Dealership was very good all employees were always friendly and helpful. And comfortable to wait friendly and helpful. And comfortable to wait More

Having my vehicle serviced at BMW of Sarasota is always a nice experience, they have great customer service and friendly staff. nice experience, they have great customer service and friendly staff. More

Fixed the recall on my 07 Z4 very quickly. Everyone was spot on ! Great job !! Everyone was spot on ! Great job !! More

Always a pleasure to come here! Super friendly and efficient! I will be a customer for life! Super friendly and efficient! I will be a customer for life! More

My service provider Vincent it is one of the reasons I continue to buy BMWs. The service is exceptional and the customer experience is five stars. continue to buy BMWs. The service is exceptional and the customer experience is five stars. More

There is Good service although expensive but coupons help drive the price down a bit drive the price down a bit More

Recall and oil change completed in projected and reasonable time. I did have to take my car to the carwash myself but that is no big deal. reasonable time. I did have to take my car to the carwash myself but that is no big deal. More

Very easy to set up an appointment, great customer service and communication. I recommend this place. service and communication. I recommend this place. More