BMW of Sarasota - Service Center

The service agent Greg Jones did an outstanding job overcoming the problems created by the roadside assistance service. overcoming the problems created by the roadside assistance service. More

Your labor and parts prices are way to high to continue bringing my car there for service. bringing my car there for service. More

Chaos. I arrived and there was no one to greet you. Had no idea where to go/what to do to check in. Pick up was the same. Did not feel like a valued custom I arrived and there was no one to greet you. Had no idea where to go/what to do to check in. Pick up was the same. Did not feel like a valued customer and certainly not the service level provided by other BMW dealers or performance dealer (Mercedes). If this was my first exposure to BMW - I would have purchased something else. More

I have been a customer for many years. I like the dealership and I am very satisfied with their sales and services. I like the dealership and I am very satisfied with their sales and services. More

Rafael is always friendly, helpful and efficient. He always follows through and his efforts are greatly appreciated. Best service advisor that I’ve had there in the 3 years I’ve been going to that de He always follows through and his efforts are greatly appreciated. Best service advisor that I’ve had there in the 3 years I’ve been going to that dealership. More

Everyone was great. It’s expensive. Especially in today’s world. But my customer service was absolutely awesome! It’s expensive. Especially in today’s world. But my customer service was absolutely awesome! More

Vincent, my Sarasota BMW service consultant was polite, efficient, helpful, knowledgeable, respectful, friendly and professional! I am definitely planning to return to the dealership and Vincent for my fu efficient, helpful, knowledgeable, respectful, friendly and professional! I am definitely planning to return to the dealership and Vincent for my future service needs More

Love the check in kiosk and the video updates throughout the service. Knowing where to go and how to check in was a bit “off” but once at service desk everything went fine. the service. Knowing where to go and how to check in was a bit “off” but once at service desk everything went fine. More

Dealership has terrible customer service. From time I brought my car in, and I had an appointment for that time, it was close to 40 minutes before I got to meet with my advisor, who was excel From time I brought my car in, and I had an appointment for that time, it was close to 40 minutes before I got to meet with my advisor, who was excellent. This is the third BMW dealership I’ve dealt with over the years and have never had such poor customer service. More

The dealership aims to facilitate, has good communication, and is thorough. service advisors are excellent. communication, and is thorough. service advisors are excellent. More