BMW of Sarasota - Service Center

Great dealership. Fast drop off and had a loaner until car was ready. Will use again Fast drop off and had a loaner until car was ready. Will use again More

Very disappointed in entire experience of getting car serviced. Took 3 days to schedule appt waiting for call back after multiple outreaches. Once I dropped off my car, the the loaner I was provide was a serviced. Took 3 days to schedule appt waiting for call back after multiple outreaches. Once I dropped off my car, the the loaner I was provide was a car from Hertz and not even a BMW. The car also took an additional day to be completed after I was originally told it would only take around 4 hours and would be done that day. I ended up seeing on the invoice they had ordered the wrong part. This was never disclosed to me. The entire experience was very frustrating and uninspired. I have have many cars serviced by BMW over the years and I have always had good service. I’m not sure what has changed? More

Dirty reception area. Very unfriendly and condescending advisor. 3 plus hours for oil change. Overall not what a BMW experience should be. Very unfriendly and condescending advisor. 3 plus hours for oil change. Overall not what a BMW experience should be. More

Mr. Glover was incredibly helpful and knowledgeable in the maintenance and service of my car. He was very pleasant to work with. He went above and beyond to make sure that everything I needed was complete the maintenance and service of my car. He was very pleasant to work with. He went above and beyond to make sure that everything I needed was completed and all of my questions were answered. More

Very customer oriented. Made me feel at home and cared about.. Made it primary to understand customer issue or view. Made me feel at home and cared about.. Made it primary to understand customer issue or view. More

This is my second time at this BMW dealership for a service issue. I had Kim my service advisor, who just puts your concerns at ease. She goes above and beyond what is normally expected at a premier service issue. I had Kim my service advisor, who just puts your concerns at ease. She goes above and beyond what is normally expected at a premier service dealership. She explains the service and advises appropriate care for the vehicle. I am thrilled with my recent move to Sarasota, and with Kim and her team I am sure my new car will always have the repairs and service necessary. Thank you. More

Outstanding service! ! Wouldn’t take my car anywhere else. These guys know what they’re doing!! ! Wouldn’t take my car anywhere else. These guys know what they’re doing!! More

Maria is always easy to reach and very responsive if I leave a message. Checking in was super easy even though there was a line. Everything went very smoothly and quickly. I had A minor repair done at ano leave a message. Checking in was super easy even though there was a line. Everything went very smoothly and quickly. I had A minor repair done at another dealership when I was in California this summer and then just difference in the quality of service as well as the skill level of the mechanics. This Sarasota dealership is top notch From the initial phone call to make the appointment until I drive my car out. More

Maria is the most pleasant, efficient, and professional. Makes it all easy. She communicates well and no issue is too big. Makes it all easy. She communicates well and no issue is too big. More

The team at BMW is excellent. Everyone cares and wants to make sure the auto er is happy. I wouldn’t go anywhere else or buy any other kind of car than a BMW. Everyone cares and wants to make sure the auto er is happy. I wouldn’t go anywhere else or buy any other kind of car than a BMW. More