BMW of Sarasota - Service Center

Very thorough and professional. The use of video in diagnostic review of the car is extremely helpful. The use of video in diagnostic review of the car is extremely helpful. More

Communication didn’t really worked out quite well. Our service manager actually kind of dropped the ball on items we have asked for. Also during the pick up of the car there were some issues nobody k Our service manager actually kind of dropped the ball on items we have asked for. Also during the pick up of the car there were some issues nobody knew where the key was and my wife ended up waiting there longer than expected More

Awesome service! Everything was done on schedule and everything was completed on time. It is a pleasure working with BMW Service. Everything was done on schedule and everything was completed on time. It is a pleasure working with BMW Service. More

They did not fix the issue . They said it was normal for the side mirror not to fold all the way . They said it was normal for the side mirror not to fold all the way . More

Organized process. Frequent updates during my maintenance. Very clean facilities. Check-in and cash-out processes were efficient. Frequent updates during my maintenance. Very clean facilities. Check-in and cash-out processes were efficient. More

The service manager was very caring & helpful in a time of need! The car was fixed and delivered as we had to go out of town. of need! The car was fixed and delivered as we had to go out of town. More

Kim did a great job in rebuilding my faith in this dealership. She went over an above my expectations. Thanks. dealership. She went over an above my expectations. Thanks. More

Professional services, long wait, bill ignored the 15% Saturday deduction and when required additional nondescript charges were added Saturday deduction and when required additional nondescript charges were added More

First of all. After asking for the name on the account to be mine and not my spouse . This was ridiculous. The email is mine the telephone is mine but the continue After asking for the name on the account to be mine and not my spouse . This was ridiculous. The email is mine the telephone is mine but the continue to call my phone ans ask for my spouse to remind me of my appointment.the day before my appointment I received two calls as a reminder. The second caller even asked for my spouse after the first caller indicated the name was change to mine in the record. Next the day of the appointment. Arriving in the service bay only one other car in front of me. Two service assistants one guiding me to pull car up the other stands behind the podium. Nice polite guide me to the giant touch screen to enter my name and information in big bold letters for anyone to see. I'm not a fan. I was told this makes the service process fo faster. Ha! Then the big screen indicated it can not find me. Guess why.... because it is under my spouces name. So now the two guys find me in the system under my spouse name taking a fraction of the time. I explain what I'm here for oil change and key fab. They tell me to have a seat in the waiting room to wait for the service manger....Manger..... I sit waiting for nearly 20 minutes and called by Tanner. He process the paperwork . I explain I need the oil change and key fab and ha a ntother concer. He politely explains the technician will hook my car up for andrecals or problems. I mention my name need to be on the account not my spouse. He states he can do that. He then texts me and tells me I can respond to text to stay in communication about the service . Car should be ready in 2 hours. I leave with spouse and head to the store . I happen to look at the text and it has my spouse name in the text. Unbelievable!. Two hours later I recive the video from the mechanic. He does a great job explaining the undercarriage of the car and then the video suddenly stops abruptly right about mentioning updates. So assuming the car would be ready ,I returned to the dealership. This was about 2 1/2 hrs after dropping it off. After waiting another 30 minutes now it is at the three hour mark. I text the number asking for update. Recieve a text back stating they would inquire with my service manager. Another 30 minutes goes by. I decided to see if my service manager was at his desk. He was there. Talking to a customer about various cars.... small talk. I heard him stating hey let's go to the shop and see if your car is ready. When he same I said can you check on mine too since it has been 3 hours ...... He come back finishes with this other customer walks out with the other customer. While I'm waiting the other service manager asks if he can help. Telling him I dropped the car off at 830 for oil change and it is now 1145.. curious what the status is. While he is looking I asked if the name on the account be mine not my spouse . . I did tell him how many people I have told and the receiving the text on my phone addressed to my spouse. He changed the name. Tanner arrives back... I sit down to finish paperwork and pay. Asking him if the battery was changed in the fab. Yes it was changed. Looking at the re eipt I asked where is it noted the battery was changed. He showed me the line. Ok walk out to the car with him . He tells me in 5 days I will receive a survey. His name will not be on the survey. I'm told I can write however I felt my experience was during this visit. I get into the car and the alert comes on indicating the fab battery need s to be changed. I call the service line ask specifically for him. I'm sent to his voice mail. I drove around the entrance parked Nd walked back to the service manger desks. The helpful service manager sees me and I tell him about the dead battery in fab. We go to test and yes again it is dead. While he is replacing the battery. Tanner notices I'm back asking me if something is wrong. I said the fab battery is dead. I asked several times if it was done. I' m not sure what is happening with this dealership. I have been going here for service for 3 years. Three years Go I purchased my BMW from Bert's in St. Pete because the salesman in sarasota was not helpful and did not respond to messages regarding a car we wanted to purchase. Maybe it is time for me to take my service to Bert's. In a time when customer service should be top priority to keep customers sarasota failed. Leaving the dealership 4 hour later after an oil change? Ridiculous. When I asked why no one responded to my request for update I was told he had no time. Maybe you will have more time with less customers. More

The minute you enter you are greeted to sign in with support of professional staff. Then escorted to waiting area. Shortly after team service supervisor met you and because of the issue to be fixed, tak support of professional staff. Then escorted to waiting area. Shortly after team service supervisor met you and because of the issue to be fixed, takes longer time, a loaner car is ready. Best service More