BMW of Sarasota - Service Center

Carlos was knowedgable, professional, and kept me informed of all the alternatives to complete the service that was required informed of all the alternatives to complete the service that was required More

Carlos is hands down the greatest advisor I’ve encountered at a BMW dealership service center. He goes above and beyond for his customers and always communicates through the car’s service. 10/10 w encountered at a BMW dealership service center. He goes above and beyond for his customers and always communicates through the car’s service. 10/10 would recommend. More

I am very pleased with the diagnosis of my car's problem, and with the professional courtesy with check-in, skilled knowledge of the car technician, and with the professionalism and patience of the service m and with the professional courtesy with check-in, skilled knowledge of the car technician, and with the professionalism and patience of the service managers. More

Maria in the service department did a great job communicating each day to update me on the status of my BMW. communicating each day to update me on the status of my BMW. More

The communication from the technician especially the video checkup are great. Regular communication from Maria as well as a friendly personality make the experience very gratifying. video checkup are great. Regular communication from Maria as well as a friendly personality make the experience very gratifying. More

Two parts that literally fell off my new car, should have been covered under warranty. Instead, I was charged for both. been covered under warranty. Instead, I was charged for both. More

We worked with Vincent Tremaroli, who went above and beyond to help repair a mirror broken by Tommy’s car wash. Vincent was both patient & responsive and ensured a job well done. beyond to help repair a mirror broken by Tommy’s car wash. Vincent was both patient & responsive and ensured a job well done. More

Kim customer service was outstanding,she was very attentive to our customers needs as well as the solution. attentive to our customers needs as well as the solution. More

Chong Lee and his staff are impeccable in service, professionalism, and courtesy. Chong Lee works tirelessly to determine what the needs are and offer solutions that exceed expectations in a timely an professionalism, and courtesy. Chong Lee works tirelessly to determine what the needs are and offer solutions that exceed expectations in a timely and efficient manner. He works with his staff to deliver and exceed expectations. I have returned To BMW Sarasota for all my car’s service needs. I know I can trust the care and service and will get the fairest price. More

I had a very disappointing experience at bmw Sarasota. Dealing with the service advisor Derek Thomas was so frustrating. He doesn’t seem to enjoy his job and is extremely hard to communicate with. He does Dealing with the service advisor Derek Thomas was so frustrating. He doesn’t seem to enjoy his job and is extremely hard to communicate with. He doesn’t listen, or care same difference, and he couldn’t bother to give me an update when I really needed it at the end of the day so I would know if I needed to drive 20 miles out of my way to get my car or not. I spoke with other staff about my frustration and could infer that they agree that he’s a pretty awful person to have to work with. On top of all this the car this dealer sold me is such a waste of my time and money. For the year and mileage on my car, I’ve had so many unnecessary and unexpected issues. I literally had a tech ( at a different service center much better experience) tell me it was really good that I brought the car in when I did because he could tell it would have caught fire due to an electric fault. Not what you expect on a car that I three years old under 10k miles. More