BMW of Sarasota - Service Center

Service appointments take a long time. An outdoor seating area is recommended and larger offering of snacks if you’re spending over two hours there. An outdoor seating area is recommended and larger offering of snacks if you’re spending over two hours there. More

Busy dealership. There were 40 cars ahead of me for service. I was told 2 hours for an oil change (with an appointment). It took almost 4 hours. I declined the fre There were 40 cars ahead of me for service. I was told 2 hours for an oil change (with an appointment). It took almost 4 hours. I declined the free wash because that would of been another 30 minutes. The dealership was clean, employees were friendly but busy and appeared well organized. The 4 hour time for an oil change and added brake flush was a bit extreme. More

Check out is fast Check in needs greater efficiency I hour to see tech and start paperwork hour to see tech and start paperwork More

Excellent smooth experience. Upon arrival I was greeted promptly. The vehicle was done before the expected time. Great service Upon arrival I was greeted promptly. The vehicle was done before the expected time. Great service More

My experience with Chong was excellent. He was very courteous and respectful. He answered all questions and gave good information He was very courteous and respectful. He answered all questions and gave good information More

Kim has been fantastic, very fast and helpful, good communication and assistance. Thank you very much communication and assistance. Thank you very much More

Great service. They always give me an appointment same day. Chong did a great job answering my question. Very friendly They always give me an appointment same day. Chong did a great job answering my question. Very friendly More

This was my first time to BMW in Sarasota and it was a great experience. Chong, my service advisor, was very helpful and got me a great loaner vehicle. He also kept me updated as to my vehicle status and great experience. Chong, my service advisor, was very helpful and got me a great loaner vehicle. He also kept me updated as to my vehicle status and helped explain the bill. More

Device technician was extremely helpful and courteous. Car was returned cleaned. The valet service is a great feature Car was returned cleaned. The valet service is a great feature More

Service department and Chong were outstanding. Chong went out of his way to make sure I understood what service my vehicle needed and why the pricing is what it is. He was also very funny and down Chong went out of his way to make sure I understood what service my vehicle needed and why the pricing is what it is. He was also very funny and down to earth. The only reason I didn’t give 5 stars is the girls that work the concierge desk were not welcoming whatsoever. In fact, I was standing there waiting for them to acknowledge me for quite a while. They were talking amongst themselves trying to figure out some sort of issue completely ignoring my existence. when she did acknowledge me, she rudely said “can I help you?” Just not a comforting way to welcome a customer when they are about to spend quite a bit of money. . More