BMW of Sarasota - Service Center

Everyone was very nice and very professional. But It is extremely frustrating to wait 2-1/2 hrs for an oil change when you spend this much money on a premium vehicle. Making an appointment is ver But It is extremely frustrating to wait 2-1/2 hrs for an oil change when you spend this much money on a premium vehicle. Making an appointment is very misleading. It is not really an appointment. It is just a designated time to “check in”. I expect an appointment to be a reserved time to have service provided. As an owner of a mfg business, I could see a lot of ways to streamline your process which could make your organization more profitable and your customers more satisfied. More

My service advisor Maria Lizardi was phenomenal, she went out of her way to ensure fantastic service all around. Very communicative and personal. Elevated my BMW experience to the next level. Thank you Maria out of her way to ensure fantastic service all around. Very communicative and personal. Elevated my BMW experience to the next level. Thank you Maria! More

It was a long wait to replace a tire with a nail in it. Mechanic drove over another mail, different tire so I got 2 new tires and paid for one. I’m satisfied with their response. Mechanic drove over another mail, different tire so I got 2 new tires and paid for one. I’m satisfied with their response. More

I didn’t have a good experience. I had to leave my car after driving to pick it up because they damaged it, so I had to leave it. Also I was told about a nail in tire and when they r I had to leave my car after driving to pick it up because they damaged it, so I had to leave it. Also I was told about a nail in tire and when they repaired the damage they caused I picked the car up and got home and Relized the never repairs the tire. More

BMW Sarasota (and Kim in particular) was clear, comprehensive, expert, professional, and courteous and remained in regular contact. comprehensive, expert, professional, and courteous and remained in regular contact. More

Carlos is a great service advisor. He scheduled the day of service. He quickly processed the car in for service. He kept me informed on the progress and forwarded the service techni He scheduled the day of service. He quickly processed the car in for service. He kept me informed on the progress and forwarded the service technician video to me for review. Everything was done as requested and he informed me when the car service was completed. More

Zach and the entire team at BMW of Sarasota always go above and beyond. I’ve purchased and maintained 7 vehicles with them, and will continue to do so! above and beyond. I’ve purchased and maintained 7 vehicles with them, and will continue to do so! More

Carlos Muniz continues to provide thorough and personalized service every time. He's the reason I use BMW of Sarasota personalized service every time. He's the reason I use BMW of Sarasota More

The drop off was quick as was the pickup… Delays were related to parts due to supply chain issues but they went above and beyond to get everything done perfectly and threw in a detailing which I requeste related to parts due to supply chain issues but they went above and beyond to get everything done perfectly and threw in a detailing which I requested since it all took 2 and a half months but that then enabled me to get 2 months of lease payments reimbursed via BMW NA… car runs great now. More

Impossible to get through to my service advisor. A two hour appt for oil change and service took 9 hours. A two hour appt for oil change and service took 9 hours. More