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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,870 Reviews

12,870 Reviews of BMW of Sarasota - Service Center

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January 18, 2022

Above and beyond great service. Very personable, attentive and professional. Will highly recommend this dealership. More

by FRENCHYD17
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2022

I continue to be disappointed with the performance of my car and the performance of the service department. We were told on this past service appointment that my car was finished, and yet when we got there More

by arklein167
Recommend Dealer
No
Employees Worked With
Kim
Jan 27, 2022 -

BMW of Sarasota responded

WE're very sorry for any frustration we've caused you. Please send us a email if we can address your concerns directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 18, 2022

Great service as always with my service advisor Carlos. Clean BMW X3 loaner, and prompt completion and return of my 2018 Mini Countryman! My X3 M40i and M2 Competiton are always serviced at BMW Sarasota an More

by fish535i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bobek, Austin Martin
January 18, 2022

Kim was so nice and worked with us perfectly! I would totally recommend. Very nice! More

by lisalombardi10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
January 17, 2022

Friendly and efficient interaction with service rep. I like the video sent of the auto check. More

by JINGLEMAN254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Caleo
January 17, 2022

The dealership is professional customer friendly and the wait are provides snacks and drinks while you wait. More

by mcdonaldann568
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby, Brenton Payne
January 17, 2022

Multiple calls to service advisor were not returned. Actual service appears to be adequate. (Rear Brakes) More

by 3DREYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenton Payne, Chad Allard
January 17, 2022

I really like the check in system and especially Lucy Aquiaer’s professional approach and communication skills. The video of my vehicles and mechanic’s explanations are very valuable. More

by packers1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2022

Your service department (Zachary Aberle) is excellent, however, I am disappointed with my car, being a hybrid, I was expecting 24 electric miles with each charge, versus 12-16 actual miles More

by NORAWHITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Aberle
January 16, 2022

Lucy, my service advisor, was extremely friendly and listened to all the issues that I had with the car. The repairs/maintenance done was excellent and I’m very happy. More

by JJSIGPI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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