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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,871 Reviews

12,871 Reviews of BMW of Sarasota - Service Center

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January 13, 2022

Very thorough service writer Greg is one of the best Very thorough service writer Greg is one of the best I’ve ever worked with I will recommend the service department of Sarasota BMW. very highly More

by KGUIMOND
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2022

I’ve been a Sarasota BMW customer for over 10 years. They are the best! I have also been lucky enough to have the same service advisor the entire time. Derek is a God send! I will continue being a happy cust More

by AIMEECPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2022

I was very impressed with the level of professionalism and comfort that greets you and on top of that the problem I brought in my car for was rectified. More

by KEVONSNCKR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2022

Hate the video service response. Takes a while to get parts. Lucy was great at responding More

by MARK@LASITERCPA.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2022

Excellent service. Very prompt, minimum waiting time. Good communication. Good customer support. Like my x3 More

by NINASARASOTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2022

Derek the service advisor does not return phone calls nor voicemails. He will only text you. I have worked in a car dealership for many years and this was a nightmare to get in contact with him. Not good bus More

by Awferrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

BMW of Sarasota responded

We're sorry that this has been your experience with us and can understand your frustration. We promise that if you send us an email, we will respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 12, 2022

Expedited reception upon entering Qualified diagnostic Expedited reception upon entering Qualified diagnostic backed by audio and video of my car Polite and professional More

by ALANBLUMENFELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2022

Great communication! Carlos was very helpful. Super happy with BMW. Thank you, Carlos for getting the job done quickly and you gave us a good deal. More

by jagia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2022

I am very pleased with the service I received when I took my car in for service. I will definitely be back. Thank you Greg! More

by jrankine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2022

Everyone was super friendly and professional . I like that I am offered a complimentary rental car for longer maintenance services. More

by LISAFL2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Aberle
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