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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,877 Reviews

12,877 Reviews of BMW of Sarasota - Service Center

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January 10, 2022

Replacement parts installed promptly and and car returned when promised. Unfortunately replacement part did not clear intermitent issue. However, Carlos is working the problem and based on experience with More

by CMACK07
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2022

Very friendly place. Benton was extremely helpful in making the impossible possible. I heartily recommend BMW of Sarasota. More

by Laura Charron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenton Payne
January 09, 2022

I appreciate the on time service and ease of check in. Zach did a great job. More

by EQUROLLO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Cintron
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2022

Quick, courteous, clean dealership. I was surprised by the cost of the service. When I had taken my car to another BMW dealer the price had been much higher. My service rep notified me right off the bat o More

by MitchellMtch.Tyler2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Aberle
January 09, 2022

Kim Caleo was beyond helpful getting the parts we needed for our repair within just a few short days. Can’t say enough about the great service we received! More

by DRPARENT.NJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Caleo
January 09, 2022

Phenomenal service 👏🏽 thank u all for everything you do for me and my husband vehicle's More

by MRSEMURRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humbert Cazaubon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naycolle Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner was the one who took great care of my needs!
January 09, 2022

Communication was terrible. Price was awful. Kept finding new issues weeks later and tripled the price which was almost worth the whole value of the car. Had I known I would’ve just not fixed it at all More

by chadlouk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Salavatore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lucy Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

BMW of Sarasota responded

Chad, we're very sorry that we've disappointed you. If we can go over any remaining concerns you might have, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 08, 2022

I was quoted one rate and when I picked up my car there was an extra $100 charge added and no explanation. More

by MELANIESCHILLING87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remenber
Jan 27, 2022 -

BMW of Sarasota responded

Melanie, we apologize if we didn't communicate as clearly as we should have. If you have any remaining questions, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 08, 2022

Nice people providing good service in an efficient and timely manner. I recommend this service More

by ROZHWEBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenton Payne
Jan 08, 2022 -

BMW of Sarasota responded

Thank you for the fantastic review!

January 08, 2022

When I arrived the place was completely swamped with cars and I had to wait to get into the service Bay. Very few employees were wearing masks . Somehow every time I come to the BMW dealership for service it More

by sb.chdt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

BMW of Sarasota responded

We're sorry that you didn't have the best experience with us. We value feedback like yours and will forward it to our team in order to do better in the future. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

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