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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,883 Reviews

12,883 Reviews of BMW of Sarasota - Service Center

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December 23, 2021

Quick, efficient. Good supervisor. Carlos Munoz kept me informed and delivered car back same day. More

by vivian.glick
Customer Service
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

Excellent dealership! The work on my car was done on a timely basis….while I waited! Several questions I had Re the car were all answered to my satisfaction. I have only good things to say about Carlos a More

by NETRLTY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

Efficient, communicates well, focus on the customer, comfortable waiting area, friendly atmosphere, love the inspection video More

by ROHOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

Great customer service team full of amazing people! Will definitely be coming back here from now on. More

by CLANKOW29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2021

Derek was an excellent service advisor. I've been a BMW owner since 2007. My car has only been serviced at BMW dealers (BMW of Thousand Oaks, CA, BMW of Glendale, Center BMW, Sherman Oaks, CA, and BMW of More

by RSDAHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2021

Wait for essentially replacement cost of a side mirror was 1 1/2 hours… facility was over crowded and wait times long More

by stillwt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenton Payne
December 22, 2021

Grey always makes the process so easy I am very grateful for the team and grey especially I am happy and will return More

by MERLESLATER13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2021

The person that set up my appointment did not enter it into their computer. They still worked me in but it took longer than I had planned More

by strandemob
Recommend Dealer
No
Employees Worked With
Lucy Aguilar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

BMW of Sarasota responded

We apologize for this hiccup in service and that your visit took longer than expected. We will work towards doing better in the future and if there's anything more you feel we should know, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 22, 2021

Zach was very professional. I loved the video showing the undercarriage of the car as the tech walked around. So informative and showed me why I needed service. More

by MRPHBETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Aberle
December 21, 2021

They did an excellent job with the repair. Always keep me updated on the progress and finished the job in good time. If you own a bimmer take it to the guys that know your car the best!! More

by DWAYNEMIDDLETEN33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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