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13,090 Reviews of BMW of Sarasota - Service Center
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November 24, 2021
Carlos is an outstanding Service Manager. Trust and integrity are two words to describe his outstanding customer service. integrity are two words to describe his outstanding customer service. More
by Christine
Employees Worked With
Verified CustomerNovember 23, 2021
Great service! Chong Lee went above my needs to address 2 other issues with my car: one was a bulletin & one was my brake rotors vibrating. Both required the technician to work through lunch. Thank you t 2 other issues with my car: one was a bulletin & one was my brake rotors vibrating. Both required the technician to work through lunch. Thank you to both Chong & that Technician!! Also the wait area was awesome, clean comfortable & enjoyed the snacks More
by KIMRANSOM5
November 23, 2021
Derrick Thomas is great!! Fast friendly service. Great waiting area. Car comes to me clean. Thanks. waiting area. Car comes to me clean. Thanks. More
by THOMF42
Employees Worked With
November 23, 2021
Service was timely and the tech did a good job explaining what was going on in his video. My advisor Derek Thomas was outstanding. He was extremely informative and very respectful. Thank you guys for a great what was going on in his video. My advisor Derek Thomas was outstanding. He was extremely informative and very respectful. Thank you guys for a great job. Jim More
by JRAO0
Employees Worked With
November 23, 2021
Thank you Paul and Greg you guys have been amazing to work with! And thank you to the technician as well!! work with! And thank you to the technician as well!! More
by jacob.leonard21
Employees Worked With
November 22, 2021
I dropped off my car on a Saturday. The concierge was not welcoming and very quiet/reserved. I waited 15 minutes for a service advisor and only when I asked how much longer did I get attention. Thorough insp welcoming and very quiet/reserved. I waited 15 minutes for a service advisor and only when I asked how much longer did I get attention. Thorough inspection of my car and an issue with siezed parts gave me a choice of a $2100+ bill to do an alignment or get it done for a lot less aftermarket. Wouldn't necessarily be as bad if it wasn't for an issue that I had not brought it in for and was preventative maintenance....I did appreciate the comp. Uber they provide. More
by COWBOY4REAL1
Employees Worked With
Brenton Payne
November 22, 2021
First time at this dealer, as I just moved here. I have had BMW’s since 1998. No one wore a mask even at this place even though Covid is still around. My advisor was supposed to call me at 3:00 to tell me had BMW’s since 1998. No one wore a mask even at this place even though Covid is still around. My advisor was supposed to call me at 3:00 to tell me what was going on with my car. No phone call. I left a message at 4:40 asking for a return call. I got a text 10 minutes before they were to close (6:00) that the car was finished as they didn’t hear the whirring noise. I called but it was too late to pick up the car they said.. So the next day I paid the $182 for “diagnostics” when they heard nothing. When I picked up my car I had to go find it in a parking lot. On my way home I heard the whirring noise again, and strangely, my radio station was on rap music which I don’t listen to. So I guess it is hard to hear a noise when you have the radio station on. and that is why they didn’t hear the noise I had described. The service center I had been going to for years prior treated me way differently. This place was disappointing. I am going to take my car to a different dealer or a place that fixes BMW’s. More
by jstrad2710
