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BMW of Sarasota - Service Center

Sarasota, FL

4.7
13,596 Reviews

13,596 Reviews of BMW of Sarasota - Service Center

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November 17, 2021

They completed the required service in the specified time and even noted that other service would be required soon, allowing me to avoid a second service call by combining the two services. All done in a ve More

by JOESIDISKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2021

They provided Excellent service. The staff is friendly and knowledgeable. I did not have to wait long and enjoyed the convenience of a loaner car. More

by DWEBER5581
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2021

Whereas my service associate was professional, I had a 8am appointment for routine oil change, was not cheeked in until 8:39, and car was finished at 11:15. This was the longest routine service time I ha More

by DGBOUTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenton Payne
Nov 29, 2021 -

BMW of Sarasota responded

We're very sorry that your service visit with us took longer than expected. We will work towards improving our wait time. Thank you for your feedback. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 17, 2021

I’ve been with Sarasota BMW for 15 years and every year gets more enjoyable More

by KELLYNASH4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2021

Service was quick and everyone was Polite, waiting area was clean and snacks were provided More

by LEIGHMARTIN4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hojnacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Salavatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2021

Chong was very helpful and accommodating. He strives to go above and beyond by fixing any issues. More

by TRIPLESHINE2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2021

it was great working with maria...she is an awesome asset to BMW!! big kudos! More

by ALEXANDER.RONDERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Saylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2021

Service was great but I took away 1 star because I asked my advisor to check my blinker but it wasn’t done. However I did like the video of the car inspection. More

by Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure , Brenton Payne
November 14, 2021

As expected from BMW. As expected from BMW. As expected from BMW. As expected from BMW. More

by DC8SAND
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2021

Chong provided excellent customer service on a challenging service issue. He listened to the problem and communicated well through the process. More

by KERIHAINES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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