BMW of Sarasota - Service Center

Staff were polite and the facility is pristine. Service Advisor, Mr Payne was polite, direct and kept it honest. Given a dealership, Great experience overall. Advisor, Mr Payne was polite, direct and kept it honest. Given a dealership, Great experience overall. More

Derek was very thorough explained everything . Also setup drop off of rental car to my home to take care of a problem . He went beyond his call of duty! drop off of rental car to my home to take care of a problem . He went beyond his call of duty! More

Simple tire rotation (not balancing) took hour and a half. Maria was great. Service not so much I had set up my appointment on line by answering email that BMW sent me. half. Maria was great. Service not so much I had set up my appointment on line by answering email that BMW sent me. More

Lucy was great to deal with, she was sensitive to my issues and dedicated to resolve them. Bobby in Sales was very helpful and went above and beyond for my wife and I. issues and dedicated to resolve them. Bobby in Sales was very helpful and went above and beyond for my wife and I. More

Great service and an easy pay via mobile app! Derek does a great job and the service team is also on point! Thank you to the entire service team! a great job and the service team is also on point! Thank you to the entire service team! More

Great service every time i come in. Would definitely recommend to bring your car in. They provide excellent care and fast responses to any question you may have recommend to bring your car in. They provide excellent care and fast responses to any question you may have More

Great place, great people, friendly staff and there just across from Lamborghini dealership what could better than that. Last time I was there they got me a rental for the day while my car was repaired. across from Lamborghini dealership what could better than that. Last time I was there they got me a rental for the day while my car was repaired. More

Very disappointed with customer service a week for front brakes & 2 front tires arrived for pick up had to wait for valet ( to be fair he helped someone & left) service advisers let me stand & wait until he brakes & 2 front tires arrived for pick up had to wait for valet ( to be fair he helped someone & left) service advisers let me stand & wait until he returned no one bothered to step outside & offer assistance I feel as if only my money was important almost $1,500 spent my car wasn’t even given a courtesy rinse many phone calls and texts back & forth will NEVER return here!! More

Carlos is always looking out and taking great care of me. He always gets my car in and out as promised to be mindful of my time. He always gets my car in and out as promised to be mindful of my time. More

They didn’t perform the preinspection for my lease return, they said I was notified about an issue & declined service, intake wait time was forever. return, they said I was notified about an issue & declined service, intake wait time was forever. More