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BMW of Sarasota - Service Center

Sarasota, FL

4.7
13,018 Reviews

13,018 Reviews of BMW of Sarasota - Service Center

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March 22, 2021

Third trip for same issue, hatch back door did not latch properly No BMW loaner was available, so they had me go to Hertz. Hertz car very unsatisfactory. Long wait, car had an odor, little choice as to t More

by TDUFF0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2021

Probably the worst service experience in 20 years . Inconsistent to no communication. Car not ready when promised. Was told I could take the car somewhere else if I didn’t like what I was told”. More

by DLSTAD
Recommend Dealer
No
Employees Worked With
Derek Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2021

Very disappointed customer!! Customer service is horrible. My car was returned back to me very nasty. Something exploded and it wasn’t cleaned up thoroughly. More

by sharieyates
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Eric Bachar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bobek, Lewis Mention
March 22, 2021

Great service. Didn’t take long at all and they provided snacks and drinks while you wait. Highly recommended. Thank you very much. Will be back More

by ONELUVMUSIC7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenton Payne
March 22, 2021

The team at BMW of Sarasota is a 10 out of 10. Helpful staff, comfortable waiting room and fast service. I will be back there. More

by BHOW1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Merlino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenton Payne, Ray Johnson
Sep 16, 2021 -

BHOW1968 responded

Our experience with BMW is always amazing. From cars service to purchasing they never let you down. Ray was more than accommodating in helping us select our new car. John went beyond to make sure we were able to get our build sooner than we thought. Everyone we encountered was helpful and quite nice. Amazing team, amazing cars, highly recommended

March 22, 2021

The service experience was fantastic from booking an appointment through delivery. I especially like the service video of my vehicle and explanation of the work performed in real-time. More

by MARK MCFALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenton Payne, Daniel Mangiafico
Aug 29, 2022 -

MARK MCFALL responded

I have a lot of confidence in Kim my service adviser and Lorraine that went above and beyond in setting up my new appointment. It is because of her that I even made one instead of taking the car elsewhere.

March 22, 2021

Zachary was very professional, helpful with the information and on time with the service of my car. Thanks for all your help an looking forward to seeing you again More

by reagopian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Aberle
March 21, 2021

The dealership service department is much improved. I was planning on selling my car because the service department was so inattentive and the service advisors were so bad. However I feel much better about m More

by SHELLEYORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2021

Recall work on Takata airbag problem done remotely. On time and convenient. This is extremely annoying that this has to be 25 words or more. More

by SBLAIR1248
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2021

Thanks for great service to my 90,000 miles car. Lucy is great team leader with great professional team members. Can’t thank them enough for accommodating my time and day. More

by SHDRUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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