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13,018 Reviews of BMW of Sarasota - Service Center
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March 22, 2021
Third trip for same issue, hatch back door did not latch properly No BMW loaner was available, so they had me go to Hertz. Hertz car very unsatisfactory. Long wait, car had an odor, little choice as to t properly No BMW loaner was available, so they had me go to Hertz. Hertz car very unsatisfactory. Long wait, car had an odor, little choice as to type of car. More
by TDUFF0
Verified CustomerEmployees Worked With
March 22, 2021
Probably the worst service experience in 20 years . Inconsistent to no communication. Car not ready when promised. Was told I could take the car somewhere else if I didn’t like what I was told”. Inconsistent to no communication. Car not ready when promised. Was told I could take the car somewhere else if I didn’t like what I was told”. More
by DLSTAD
Employees Worked With
March 22, 2021
Very disappointed customer!! Customer service is horrible. My car was returned back to me very nasty. Something exploded and it wasn’t cleaned up thoroughly. horrible. My car was returned back to me very nasty. Something exploded and it wasn’t cleaned up thoroughly. More
by sharieyates
March 22, 2021
Great service. Didn’t take long at all and they provided snacks and drinks while you wait. Highly recommended. Thank you very much. Will be back snacks and drinks while you wait. Highly recommended. Thank you very much. Will be back More
by ONELUVMUSIC7
Employees Worked With
Brenton Payne
March 22, 2021
The team at BMW of Sarasota is a 10 out of 10. Helpful staff, comfortable waiting room and fast service. I will be back there. staff, comfortable waiting room and fast service. I will be back there. More
by BHOW1968
March 22, 2021
The service experience was fantastic from booking an appointment through delivery. I especially like the service video of my vehicle and explanation of the work performed in real-time. appointment through delivery. I especially like the service video of my vehicle and explanation of the work performed in real-time. More
by MARK MCFALL
Employees Worked With
Brenton Payne, Daniel Mangiafico
March 22, 2021
Zachary was very professional, helpful with the information and on time with the service of my car. Thanks for all your help an looking forward to seeing you again information and on time with the service of my car. Thanks for all your help an looking forward to seeing you again More
by reagopian
Employees Worked With
Zachary Aberle
March 21, 2021
The dealership service department is much improved. I was planning on selling my car because the service department was so inattentive and the service advisors were so bad. However I feel much better about m planning on selling my car because the service department was so inattentive and the service advisors were so bad. However I feel much better about my purchase with the new and very much improved department and advisor. Lucy was outstanding. She has, for now, squashed my desire to get rid of my car. More
by SHELLEYORT
Employees Worked With
March 21, 2021
Recall work on Takata airbag problem done remotely. On time and convenient. This is extremely annoying that this has to be 25 words or more. time and convenient. This is extremely annoying that this has to be 25 words or more. More
by SBLAIR1248
Employees Worked With
March 21, 2021
Thanks for great service to my 90,000 miles car. Lucy is great team leader with great professional team members. Can’t thank them enough for accommodating my time and day. great team leader with great professional team members. Can’t thank them enough for accommodating my time and day. More
by SHDRUY
Employees Worked With
