BMW of Sarasota - Service Center

Simple tire rotation (not balancing) took hour and a half. Maria was great. Service not so much I had set up my appointment on line by answering email that BMW sent me. half. Maria was great. Service not so much I had set up my appointment on line by answering email that BMW sent me. More

Maria is the best ever. She is always taking care of any issue. I will only use Maria as my service rep. Thank you Maria issue. I will only use Maria as my service rep. Thank you Maria More

I was treated with respect. The service manager was competent, understanding of my situation, and did what he could to reassure me that the problem would be fixed. competent, understanding of my situation, and did what he could to reassure me that the problem would be fixed. More

1st time experience - because I live out of state. Alert attentive knowledgeable staff. Service manager Gregg Jones was outstanding and gave me updates and rapidly returned my calls. He communicated with attentive knowledgeable staff. Service manager Gregg Jones was outstanding and gave me updates and rapidly returned my calls. He communicated with my insurance company and their adjusters. More

Derek was very thorough explained everything . Also setup drop off of rental car to my home to take care of a problem . He went beyond his call of duty! drop off of rental car to my home to take care of a problem . He went beyond his call of duty! More

Great service and an easy pay via mobile app! Derek does a great job and the service team is also on point! Thank you to the entire service team! a great job and the service team is also on point! Thank you to the entire service team! More

Lucy was great to deal with, she was sensitive to my issues and dedicated to resolve them. Bobby in Sales was very helpful and went above and beyond for my wife and I. issues and dedicated to resolve them. Bobby in Sales was very helpful and went above and beyond for my wife and I. More

Very disappointed with customer service a week for front brakes & 2 front tires arrived for pick up had to wait for valet ( to be fair he helped someone & left) service advisers let me stand & wait until he brakes & 2 front tires arrived for pick up had to wait for valet ( to be fair he helped someone & left) service advisers let me stand & wait until he returned no one bothered to step outside & offer assistance I feel as if only my money was important almost $1,500 spent my car wasn’t even given a courtesy rinse many phone calls and texts back & forth will NEVER return here!! More

Great service every time i come in. Would definitely recommend to bring your car in. They provide excellent care and fast responses to any question you may have recommend to bring your car in. They provide excellent care and fast responses to any question you may have More

Great place, great people, friendly staff and there just across from Lamborghini dealership what could better than that. Last time I was there they got me a rental for the day while my car was repaired. across from Lamborghini dealership what could better than that. Last time I was there they got me a rental for the day while my car was repaired. More