BMW of Sarasota - Service Center

Very professional service dept. a video was taken of my car’s Condition on arrival. This eliminates any questions for both parties. The service Tech also sent one when my warranty repair was completed. Wel car’s Condition on arrival. This eliminates any questions for both parties. The service Tech also sent one when my warranty repair was completed. Well Done! More

Carlos did an exceptional job at communicating throughout the servicing of my vehicle. Additionally, Carlos expressed superb customer service and I would certainly recommend him to anyone. the servicing of my vehicle. Additionally, Carlos expressed superb customer service and I would certainly recommend him to anyone. More

Poor communication and service on my 2015 BMW. My car stayed in the same parked location for four days without moving. No one called me to give me an update or tell me what was going on. When I got ther stayed in the same parked location for four days without moving. No one called me to give me an update or tell me what was going on. When I got there to pick up my car it was not ready and had broken seat. I then had to wait for the seat to be repaired by BMW! The worst service I have ever received at a BMW dealership More

Scope of work consisted of recall replacements of driver air bag, blower wiring and pcv component. Work was performed well. Service for dangerous recalls required customer to operate vehicle to location alm air bag, blower wiring and pcv component. Work was performed well. Service for dangerous recalls required customer to operate vehicle to location almost an hour away. Flyer stated mobile service was available but did not support all recalls. No towing service offered. Dangerous recall created a Cost for towing. Consumer forced to foot the bill. More

Good service. Timely and pleasant. I asked for, but did NOT get: recommendation for body work company, info on extra keys, confirm reason for plug in part (maybe insurance app?) but no discussion about wha NOT get: recommendation for body work company, info on extra keys, confirm reason for plug in part (maybe insurance app?) but no discussion about what to do about it. Expensive! More

Fantastic service department. All personnel are professional, courteous and friendly. The video of service being done is an excellent idea. Very impressed with the update on vehicle status. professional, courteous and friendly. The video of service being done is an excellent idea. Very impressed with the update on vehicle status. More

Not very pleased with my service manager but process was efficient. I enjoyed the video sent with update and online payment as well loaner process. efficient. I enjoyed the video sent with update and online payment as well loaner process. More

I have asked no less than 5 times to stop sending me requests for a review. My original review for service was 5 stars....my current review is 1 star. PLEASE stop asking me for a review I have already s requests for a review. My original review for service was 5 stars....my current review is 1 star. PLEASE stop asking me for a review I have already sent. Thank you. More

Maria is wonderful. She goes out of her way to help the customer and always has a smile underneath her mask. She’s the best! customer and always has a smile underneath her mask. She’s the best! More

Carlos is absolutely the best advisor I have had in the 20 years I have owned BMW's!!! His customer service superior!!! Thank you Carlos! 20 years I have owned BMW's!!! His customer service superior!!! Thank you Carlos! More