BMW of Sarasota - Service Center

Excelente service! Outstanding response. Highly recommended. Every time I visit this dealership, I can only say good things. Very professional, they deliver services on time. recommended. Every time I visit this dealership, I can only say good things. Very professional, they deliver services on time. More

Started out slow but Kyle rectified the situation very well! Would go back for sure! We are visiting from Pennsylvania so not our regular service location. well! Would go back for sure! We are visiting from Pennsylvania so not our regular service location. More

Terrible service experience especially by the service agent Derek. I now drive to Bert Smith BMW in St Pete to avoid dealing with your service department. Bert Smith BMW informed me that the alignmen agent Derek. I now drive to Bert Smith BMW in St Pete to avoid dealing with your service department. Bert Smith BMW informed me that the alignment possibly was not done correctly, I asked data from Derek he said it will take one to two months to get it to me, I then called Kyle and he was able to get it to me the next day, but it still was incomplete, the caster that I was missing. More

The dealership had very friendly and helpful staff. I cannot find fault with the service based on the virus having disrupted the way all businesses do business today. cannot find fault with the service based on the virus having disrupted the way all businesses do business today. More

Don't like this survey, didn't feel it was necessarily to write a 25 word review. I could've responded with fewer words. Will probably skip this survey next time! write a 25 word review. I could've responded with fewer words. Will probably skip this survey next time! More

I had an emergency repair, and BMW of Sarasota went above and beyond to accommodate my needs. They provided a loaner car at a moment's notice, and I was on my way. The repaired car was ready the next day. Ex and beyond to accommodate my needs. They provided a loaner car at a moment's notice, and I was on my way. The repaired car was ready the next day. Excellent service. More

Lucy was great. She was polite and efficient. She answered all questions. She was quick to reply to texts while vehicle was getting diagnosed. The excellent service was appreciated. answered all questions. She was quick to reply to texts while vehicle was getting diagnosed. The excellent service was appreciated. More

Unfortunately this is the only BMW in the area. Sent me video inspection of the wrong car. Very painful not being able to get a timely status on my car because you are locked into one service rep. video inspection of the wrong car. Very painful not being able to get a timely status on my car because you are locked into one service rep. More

The mobile technician was polite and efficient He The mobile technician was polite and efficient He repaired the vehicle and left it in a good state finishing in the the time he estimated The mobile technician was polite and efficient He repaired the vehicle and left it in a good state finishing in the the time he estimated More

BMW of Sarasota is a customer service oriented business. All departments work together to deliver the best quality customer care and service. This organization recognizes that people have a number of choice All departments work together to deliver the best quality customer care and service. This organization recognizes that people have a number of choices when buying a car and follow up maintenance. They work hard to be a one stop shop to meet the demands of busy people. More